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Residence Inn Salem – reviews, photos

3.0 of 5
640 Hawthorne Avenue SE, Salem, OR 97301
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Residence Inn Salem
Ranked #4 of 21 hotels in Salem
4.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    12
    17
    9
    3
    0
Date Rating
Greer, South Carolina
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Dated and Worn”
3 of 5 stars Reviewed 6 February 2012

We reserved a 2 bedroom suite with full kitchen for 3 nights while in town for a funeral. The hotel is located in a newly developed area of Salem, close to downtown and I-5. Very pleasant surroundings with all services and shopping nearby. Reservation and check in were perfect, and very accommodating for a couple special requests. Front desk was very friendly. Surprised, however, that there was no "introduction" to amenities and services. Our suite was on the ground level and we occasionally heard noise from upstairs. What surprised us most was that the furniture was worn, dated, and terribly uncomfortable. The second bedroom included a large desk, but it was crammed right up against the bed. My husband hit his head on it. Fixtures like faucets were quite cheap and felt like they were going to come off at any moment. While everything worked okay, this felt like a cheap motel more than a Residence Inn. Breakfast was a bit disappointing in its presentation as well, although there was good selection of hot foods. We used the indoor hot tub, and thought the entire pool area was not as neat and clean as it should have been. I think we'll look for another hotel option the next time we're in town.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MissMyGolden about Residence Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Spoerhase, General Manager at Residence Inn Salem, responded to this review
8 February 2012
Dear Valued Guest,
Thank you for your recent feedback on your stay with us while here in Salem. We are sorry for the circumstances that brought you to Salem. We are taking your feedback seriously and correcting the items that you mentioned. We appreciate you letting us know of your guest experience.
In Your Service,
Michael Spoerhase, GM
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Seattle, Washington
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“A bit surprised”
3 of 5 stars Reviewed 7 January 2012

I stayed for one night on the second floor. Hotel clerk was very friendly. I was surprised that this hotel was only inside rooms and not "bungalow" style as other RI's. Noise was significant issue here.
Good:
Clean and modern room
Accepts pets
Large room
Nice flat screen TV
Not Good:
Noise was way beyond reasonable. Very poor construction. I could hear other guests and their doors slamming several doors from my own room and on the floor above me. Not Marriott standard at all. Does not compare to other RI's I've stayed at
Cheap mattress (I enjoyed a reasonable rest during my stay, but only because mattress was relatively new still - bed did not compare well to other RI's)

Room Tip: If it's available, ask for a room not next to other guests as noise travels really well at this...
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  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jack B about Residence Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Senior Contributor
47 reviews 47 reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Best for long term stay in the Valley”
5 of 5 stars Reviewed 31 December 2011

My company has used the Salem Residence Inn when ever we have projects in the valley. It continues to exceed expectations in service, comfort, cleanliness, and food service. We once used it for six months three two bedroom units and every member of the crew was sad to leave!

Please note that my review is based on five years of staying here.

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ghostrider5408 about Residence Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma, Washington
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Best option in Salem”
3 of 5 stars Reviewed 28 November 2011

First time staying here. The room was average, but good price for a 2 bed/2bath suite. We are a family of 5, so I liked the livingroom and the 3 tv's. The suite could be cleaned much much better. The fan in one of the bathrooms was hanging off the ceiling. The toilet handle had to be held down to flush completely. In Salem this is the best option until a new hotel is built.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bball-Mom03 about Residence Inn Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Spoerhase, Manager at Residence Inn Salem, responded to this review
1 December 2011
Dear Valued Guest,
Thank you for your gracious review of our property. We are delighted to hear that your family of five was able to enjoy the spacious accommodations offered by our two bedroom suite. Thank you for making us aware of the few issues which we have promptly attended to.
Michael Spoerhase, GM
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Eugene, Oregon
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“sitting on the interstate”
2 of 5 stars Reviewed 3 November 2011

We have stayed at the hotel before and it was fine. This time there were only 2 rooms left and it was on the end of the building. We were right next to Interstate 5 and it felt like you were sitting in the middle of the road. Very loud. We left the fan on all night to try to drown out the noise. I'm only giving a low rating because of this. If you get a room in the middle of the building there's no problem. Just make sure you ask where the room is. Paying $129 for a room and getting no sleep is not cool. After all the taxes it was up to $142.

Room Tip: Just make sure you're in the middle of the building then there's no problem.
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  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask shelly_dean about Residence Inn Salem
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Additional Information about Residence Inn Salem

  • Salem Residence Inn
Address: 640 Hawthorne Avenue SE, Salem, OR 97301
Price range (per night):* INR7,393 - 13,554

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Residence Inn Salem
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