Booked four nights due to travel schedule and because of changes, made it to Salem two days early. Checked in and specifically told clerk that we need a room that we could stay in for the six straight days and were told No problem. Next morning, explained situation to different clerk and also told, No problem. On the morning of our original arrival, we were told that it would be a problem and we would have to move rooms. Since we travel 140+ nights/ year and were staying for multiple days, EVERYTHING was brought in, including large suitcase, small suitcase, computer bag, "catchall" bag, bathroom bag - you get the idea, we have alot of stuff and packing it all up to move is a pain. Had clerk #1 done their job correctly and show good customer service, there would not have been any issues. Since we had to pack anyways, we packed our stuff right out of this hotel and had to book a room 20 min out of town as we were working the Oregon State Fair and had rooms booked months in advance so getting a room close was out of the question.
What made it easier to leave was on the backside of the hotel is a major road with major road noise. Not across a parking lot but only a sidewalk between the hotel and the 4 lane street.
Guess being a Diamond Choice Rewards member must not matter. Wish I had an experience like others who rated this hotel so highly.

If you are a young mother with children, this is not a kid-friendly hotel. The manager, Randy Gatman, is a rude, condescending, arrogant "Final Authority" with no understanding of what it is like for little children to be thrilled to go for a swim after a long day traveling in the car. He will kick you out in a heartbeat if your child squeals in delight, and to add insult to injury, will call the police to traumatize your children! BEWARE AND STAY SOMEWHERE ELSE IN SALEM!!

This hotel is excellent. My husband and I stayed here for five nights-the bed was comfortable, the breakfast was very good-hot with good selections. The customer service was unbelievable-they really go out of their way to promote their hotel-you feel like they are glad to help you! We require a handicap room and this one is the best I've stayed in nationwide-well laid out-no slippery floors-good sink height-good bath tub seating-plenty of supplies of good quality- nice towels-and soap dishes for the soap-and finally a good shower head and hose that was within reach. Very, very nice hotel-and the prices were good too. Can't beat it-we WILL be staying there again. Thank you.

This property was reportedly refurbished in 2008, but if so, has seen hard use since. Room carpet looked dirty, sofa and chair worn, hard surfaces scratched and dingy. Bed okay but blanket worn and pilled. Front desk clerk surly and indifferent. Next morning the breakfast bar attendant was loudly conversing about how superior her former home of California is to Oregon, and how she wished she were back there (we did too). Breakfast bar meager, no yogurt, limited bread selection. It's quiet, given its location next to the freeway, but we expect much more from a Comfort Inn!