I have never been treated as rudely as I was treated by the owner of the Prospect Hotel. I was mistaken about their pet policy and instead of calmly telling me where the policy was located, he belittled me, called me an irresponsible pet owner, and went into multiple ways about how the situation was my fault… telling me on multiple occasions that I should just leave my dogs in my car in 30 degree temperatures instead of in the hotel room. He then charged me for a nights stay at the hotel when all I saw was the front office. However, I am not angry about the fee, only how rudely I was treated. In response to my reviews on other sites the owner went onto my Facebook profile, got personal information from my profile, and then posted it in response to one of my reviews. I understand that certain information that I want to display on Facebook is public, but it is overwhelmingly creepy that the owner went to that length. That in addition to the fact that the owner, in his response, lied about the actual events, calling me belligerent, sophomoric, argumentative even a spoiled brat in one review (I was none of these things). He even accused me of cyber terrorism for posting about my experience. However, I am not interested in a he said/ she said argument online. I just want to alert travellers to my awful experience at the hotel… you can take my review for what it is. Bottom line: Yes I was mistaken about the pet policy. The owner could have simply explained the policy to me and told me that I missed it when I booked the hotel online. After this I would have only been mad at myself. He could have averted the entire situation with a calm discussion of the business policies, he was incapable of this. Instead he lectured me and called me names. Unprofessional. Then going onto my facebook page after the fact? Creepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 May 2012
Reviewer has launched a smear campaign against us. She attempted to violate written policies provided to her with her reservation request and within written confirmation.
She acted improperly, in effect throwing a tantrum in our reception office. She chose to leave violating cancellation policies. We even found her another facility. We only charged one night instead of the 2 nights she owed as an attempt to smooth it over. She gladly took the discount. However, she raised her voice, called the manager names and generally acted like a Spoiled Brat.
For the benefit of our other guests we do not allow this sophomoric belligerent behavior.
Were we rude to this unacceptable behavior, perhaps?
Would we do it again to protect the high quality stay that our other guests expect? Absolutely!
See the other reviews. They tell the truth! We don’t have an 80% positive rating because we are rude. We have it because we won’t put up with troublemakers like her.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC