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BEST WESTERN Prineville Inn – reviews, photos

1475 NE 3rd Street, Prineville, OR 97754-2905
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BEST WESTERN Prineville Inn
BEST WESTERN Prineville Inn
BEST WESTERN Prineville Inn
BEST WESTERN Prineville Inn
BEST WESTERN Prineville Inn
BEST WESTERN Prineville Inn
Ranked #4 of 6 hotels in Prineville
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    7
    10
    4
    1
    1
Date Rating
The Hague, The Netherlands
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
“Average”
3 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

I stayed in quite a few Best Western hotels during my October 2011 trip. This one was fine, spacious room, free breakfast though nothing special, free wifi.

During the night the reservoir of the toilet had been leaking which I found out when I stepped right into it - freezing cold water (though clean), in the middle of the night. When I complained about this at check out I didn't even get an apology, all the desk person said was she would get someone to check it out.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Dunn, Manager at BEST WESTERN Prineville Inn, responded to this review
18 January 2012
Thank you for taking the time to give us feed back on your experience. We are very sorry for the trouble with the leaking toilet and that our staff did not meet your expectations during check out. This is not the type of service we strive for, we are sincerely sorry for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washougal, Washington
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice, clean, fairly new”
5 of 5 stars Reviewed 7 November 2011

Fairly new hotel on the main drag in Prineville. Rates are competitive with other nearby hotels (meaning VERY resonable). The room was very large and clean. The hotel was well decorated and has ample parking.

The only glitch in our two-day stay was that a group of Junior High students stayed the second night and of course, decided to have a late-night party in the room above ours.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great hotel & staff!”
5 of 5 stars Reviewed 18 August 2011

This BW hotel looks like it is new. It was a very nice hotel. They had the best staff of all of the hotels we stayed at during our trip. Each evening they put out fresh baked cookies for the guests, a nice touch. The pool area was very nice. The room was large and extremely clean. I wish we could have stayed here longer!!!

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, OR
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
“Lived up to reviews”
4 of 5 stars Reviewed 14 August 2011

Chose this as a stopping place based on reviews. It lived up to those. Nice room, free internet, reasonable price, and surprise - free breakfast.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Forest Grove, Oregon
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Could have been better”
3 of 5 stars Reviewed 11 August 2011
2
people found this review helpful

We came here based on the positive feedback that we had been given by my wife's parents. They stayed here many times this last spring while working on a project.

Unfortunately, I cannot give the hotel a positive review. While check-in was very fast and the counter person warned me that there was no elevator and asked if that would be a problem, this seemed to be the end of the helpfulness.

Upon arriving in the room, my wife noticed that there was a ring in the toilet and it didn't look like it had been cleaned. I think that it may just have been a hard water stain so I didn't mention it to the front desk. Also, we had booked the room for 4 people but there were only two sets of towels.

We work up early the next morning and went on a day trip and upon returning to the room, we found that the room had not been vacuumed, and that housekeeping had just remade the beds with the dirty sheets. Normally, I would not have a problem with the sheets being reused for a second night but my kids had dropped their pizza on the bed and housekeeping had made the bed with the stain prominently displayed on top. If I were cleaning the room and had seen that, I would assume that the person would probably want new sheets.

I went down to the front desk to lodge a complaint as I just wanted them to know that housekeeping had failed on their end (I wasn't asking for anything) but the clerk acted like she really didn't care and told me that housekeeping was gone for the day and there was nothing she could do.

The next morning I went and told the manager as well and all I got was a half-hearted apology and a "the night person is usually really nice" comment. It would have been nice if they could have refunded us a little money or maybe a free night in the future. Unfortunately, we will probably be staying at another hotel on our next trip to Prineville.

Room Tip: Odd numbered rooms are away from the street and are quieter.
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  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about BEST WESTERN Prineville Inn

  • Best Western Prineville
  • Prineville Best Western
Address: 1475 NE 3rd Street, Prineville, OR 97754-2905
Price range (per night):* INR5,545 - 7,113

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