06-01-07
Booked a two night stay at this hotel two weeks in advance.
Called the same day I booked and asked if I could change the reservation by one day
(as in check in one day later).
I was told "no problem" but my reservation was not in the system yet.
Called back a week or so later to try again.
This time a different person answered the phone.
First I was told they could not find my reservation.
Great.
Person then found it.
Now I am told it can not be changed.
I am told to call Expedia who it was booked through (which I already had done).
I told the person I was on hold for about *45* minutes I got no where with them.
She said the other person should not have told me they can change it
(apparently that was somehow my fault).
The person then tells me they will get paid one way or the other so do what you want, and hung up. I called back and asked for the mgr. Same person then tells me she is the mgr and hung up.
I called another Best Value' and asked for their corporate office.
I called them. While on hold I CANCELLED my reservation (online) with Best Value'.
Note: You can canel for a $25 fee but can not change the reservation (online).
I then rebooked with another hotel (which still on hold).
Operator came on and told me to file a complaint I had to write a letter and fax it
to "Guest Relations". I have never written a letter of complaint before but this will be the first, and as with my scheduled stay with Best Value, it will also hopefully be my last.
- Americas Best Value Inn Portland
