I used the Priceline "name your price" deal for a Portland hotel and was given this one. Upon arrival, we were offered a room that was a former smoking room; however, we declined that and were given the room next to it -- room 58, and I was charged $20 more per night. It was a Friday night, and they were completely booked too. We went up to the room and found gashes in the dry wall, the shower did not look like it had been cleaned in months either. One of my friends who is an apartment manager in Seattle, immediately stripped the bed of it's sheets and examined for bed bugs and fleas, and found feces and shells of bed bugs, which meant that the motel has bed bugs. The room also reeked of cigarrette smoke. We went downstairs, asked that the extra $40 transaction be voided and complained about how unsanitary the room was, and even showed the manager. We called back the next day and another employee asked us what had happened and said that the manager had just put a note that we found the beds unsatisfactory, which doesn't even cover the problem we had with the room. I would not recommend anyone stay here. I have filed a complaint with priceline and encourage you to find a room somewhere else even if you have to spend a couple more bucks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 April 2011
Dear hikerchick7:
We wish to express our appreciation to you for taking the time to share feedback about our property. We were disappointed to hear that you were unhappy with the room you were provided. We believe that each one of our guests deserves to stay in a room which is both clean and comfortable, and we regret we were unable to meet your needs on your recent visit to Portland. We hope that you will choose to return to our exciting city in the future even if you will be staying somewhere else. We thank you again for your review.
There are a few points we would like to clarify for our TripAdvisor readers:
Priceline guarantees a smoking room and offers the option of requesting a non-smoking room if one should be available. However Priceline does not guarantee a guest will receive a non-smoking room.
Like most hotels we charge according to room occupancy. The reservation we received from Priceline indicated that the guest had requested a room with a single bed for two adults for two nights. It is our policy to charge a per person per night fee for any additional guests. Since at check in there were in fact four adults and not two it became necessary to assess the extra $40 in charges. They were also given a free upgrade to a room with two beds to accommodate the extra people.
When the guest expressed dissatisfaction with the first room they were checked in to we moved them to a new one. Unfortunately they did not find the new room to their liking either. Since the hotel was near capacity that day and we had no other rooms onsite to move them to we offered to transfer the guest to our larger suites property a short drive away at no additional charge but they elected not to. The guest chose to leave and was given a full refund.
After receiving a complaint of bed bugs the property management immediately had our contracted pest control service out to the hotel to do a thorough inspection. When the technician arrived he went over the room inch by inch and couldn’t find any evidence of past or current bed bug activity. We asked him to do a proactive treatment of the entire property anyway as a precaution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC