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Shilo Inn Suites Hotel Portland Airport – reviews, photos

3.0 of 5
11707 NE Airport Way, Portland, OR 97220
Hotel amenities
Shilo Inn Suites Hotel Portland Airport
Ranked #30 of 126 hotels in Portland
4.0 of 5 stars 119 Reviews
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119 reviews from our community

What travellers say about this hotel
  • Dining table(4)
  • Very clean(4)
  • Hot breakfast(4)
  • King bed(3)
Traveller rating
    66
    32
    8
    11
    2
Only show reviews for Family (34) | Couples (25) | Business (28)
Date Rating
Fargo, North Dakota
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Beware!”
2 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

Do not let nice pictures fool you. Rooms are about the average quality. Nothing exciting and not clean, boring. But the bad part of the hotel is its restaurant. Since there were no alternatives, I had to go there. That was my very worst experience in the entire life. Never ever under any circumstances go there. The smell from my food was so disgusting that I could hardly force myself to try it. Actually, it was a bad idea to give it a try. Overall, it's an average hotel with absolutely terrible restaurant.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask portvm about Shilo Inn Suites Hotel Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Hotel Portland Airport, responded to this review
17 February 2012
Dear Port VM,

I was extremely disappointed to read your recent review of the Shilo Inn Suites Portland. At Shilo Inns, we pride ourselves on great food & service. It is a rare occasion that we receive such a critical review of our restaurant, and I regret that you didn’t share more information so that I could have researched this further. If you would be so kind to contact me I would sincerely like the opportunity to investigate what happened during your stay and make corrections so this does not occur again.

Sincerely,
Tim Laib - General Manager
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Snohomish
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Rooms are fine”
2 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

I wouldn't choose to stay in this hotel, but I'm booked there through work. The staff is fussy, and the rooms are plain, small, and boring. I think it's pretty expensive.

  • Stayed February 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by Peter M for Portland
Ask Peter M about Shilo Inn Suites Hotel Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Hotel Portland Airport, responded to this review
8 February 2012
Dear Peter M.

I would like to take this opportunity to thank you for taking the time to submit your recent review of the Shilo Inn Airport-Portland OR. I sincerely apologize if the staff seemed fussy, and will share your comments with them. I must admit however, that I am puzzled by your comment of the rooms being small. All of our rooms are mini-suites and close to 500 square feet. We would be happy to arrange a corporate contract with your company. Please have them contact us.

Best Regards.


Tim Laib, CHA
General Manager
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Sacramento, California
Top Contributor
50 reviews 50 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Value, Decent Rooms”
3 of 5 stars Reviewed 19 December 2011
3
people found this review helpful

Caught this hotel online last minute as my primary PDX hotel was booked. Room was clean for the most part and very spacious. Service was great, the shuttle was on time and the location near PDX was good as well. All I can say is that it was "painfully trapped in the 80's" there are pictures on their own website. Rooms had etched glass with the hotel logo, and ironing board that comes out of the wall, equipped with its own spot light, and standard old school TV set. The room was very large and would be great for entertaining. They offer free breakfast to guests. All in all, it was a value and room was clean, if the style doesn't matter too much to you it would be a decent choice.

Room Tip: Away from an elevator.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by Travelbest717 for Portland
Ask Travelbest717 about Shilo Inn Suites Hotel Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Oregon
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“We needed that separate room!”
4 of 5 stars Reviewed 17 December 2011 via mobile
1
person found this review helpful

Even though the room is visually outdated (and the tvs are from the 80's) the extra separation between the sleeping area and the dining/living area was great. Dinner and breakfast coupons were nice as well. Compared against it's own class, I'd say well done for value - note, we did book this at a hotel online booking price.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PlainOleTraveler about Shilo Inn Suites Hotel Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crane MT
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Thanksgiving Stay”
4 of 5 stars Reviewed 9 December 2011

I stayed 2 nights over Thanksgiving at the Shilo Inn. It was a very enjoyable stay and we so enjoyed the Thanksgiving Buffet at their restaurant. Though the rooms could stand some updates overall it was great and the staff very attentive.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vacationgirl029 about Shilo Inn Suites Hotel Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Shilo Inn Suites Hotel Portland Airport, responded to this review
12 December 2011
Dear Vacationgirl029,

On behalf of the entire staff of the Shilo Inn Hotel and Restaurant – Portland Airport, we would like to thank you for your great comments regarding your recent stay with us. It is sincerely a great motivation for all of us when our guests recognize our efforts at making them feel well taken care of.
Our Thanksgiving Buffet was a great success and if you are in town over Christmas we will be doing a Christmas Day Buffet also! Thanks again for taking the time to let us know of your experience with us.
Best Regards,


Tim Laib, CHA
General Manager
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Additional Information about Shilo Inn Suites Hotel Portland Airport

  • Shilo Inn Portland
  • Portland Shilo Inn
Address: 11707 NE Airport Way, Portland, OR 97220
Price range (per night):* INR4,921 - 7,549

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