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Hotel Vintage Plaza - a Kimpton Hotel – reviews, photos

4.0 of 5
422 SW Broadway, Portland, OR 97205
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Hotel Vintage Plaza - a Kimpton Hotel
Ranked #12 of 126 hotels in Portland
4.5 of 5 stars 374 Reviews
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374 reviews from our community

What travellers say about this hotel
  • Wine hour(9)
  • CUSTOMER SERVICE(6)
  • Nice touch(6)
  • Very good(5)
  • Very nice(4)
  • King rooms(4)
  • Wine reception(3)
Traveller rating
    223
    86
    32
    27
    6
Only show reviews for Family (36) | Couples (162) | Business (62)
Date Rating
Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Just what I needed”
4 of 5 stars Reviewed 10 February 2012

Great things:

- Fantastic downtown location, but rooms still nice and quiet
- Very comfortable beds
- Super helpful staff
- Has a personality, doesn't feel like a chain hotel

Could improve on:

- Restaurant seems expensive, but there are loads of great places nearby for breakfast and dinner at a more reasonable price.
- Somehow the rooms seem very dark and can be a touch oppressive. Fine when you're ready for bed, but would be great to have the option of more light when you need it.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VintagePlazaHotel, Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review
14 February 2012
Thanks so much for sending in a review of your stay. We have many amazing rooms, I am sure we can find one more to your liking your next stay with us. Please call me for assistance, I would be happy to find you a room with more light.
Marianne Moisant
Asst General Manager
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Cleveland, Ohio
Top Contributor
65 reviews 65 reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
“Only Wish We'd Spent More Time in Our Room.”
4 of 5 stars Reviewed 8 February 2012

Upon arriving at the hotel, we were greeted by a friendly valet who informed us that parking would be $35 a night, or he could direct us to a public lot nearby. Since I was expensing the trip, and since our hotel rate was at an insanely low at $125/night we decided to valet it. They made sure to make a note that we'd be leaving the hotel the next morning at 4 a.m. to catch our flight home, and had our car ready and waiting at that obnoxious hour.

The lobby was beautiful, including marble, an indoor fireplace, and onsite dining. Upon check-in we were informed we were told that we were upgraded to the Starlight Room, a room featuring one wall of skylight-like windows and an astronomical theme (everything had stars on it, including the bed). The amenities from the shampoo/conditioner/body wash pumps installed in the shower to the in room Keurig coffee maker were top notch. Regrettably (or fortunately as was the case), the hotel is conveniently located to so many excellent restaurants and bars, that we didn't return to our room until about 3 hours before our scheduled 4 a.m. departure.

If you're looking to stay in the heart of Portland and love getting treated like royalty affordably, look no further than the Hotel Vintage Plaza.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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VintagePlazaHotel, Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review
14 February 2012
Thank you for giving us another chance and for posting a review of your stay. We strive to provide the best service possible. Great to hear we met your expectations!
We hope to have you stay with us again soon and give yourself more time to enjoy the city and your room with us.
Marianne Moisant
Asst General Manager
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Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice place”
4 of 5 stars Reviewed 6 February 2012

Great Kimpton. We got one fo the Starlight Rooms which as big windows and lots of natural light. Staff was great. If I had to choose between here and Hotel Monaco, definitely would stay at Hotel Monaco instead.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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VintagePlazaHotel, Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review
14 February 2012
Thank you very much for your review. We hope you choose to stay at a Kimpton hotel again soon.
Marianne Moisant
Asst general Manager
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Covington, Washington
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Friendly staff, charming atmosphere”
4 of 5 stars Reviewed 3 February 2012

I stayed at the Vintage Plaza while in Portland on business. It was centrally located, easy access to the trains and a plethora of restaurants and shopping near by. Staff was pleasant and the room was on the small-ish side but very comfortable - as a boutique hotel, it was what I expected. I love the little touches. Wine hour and express check out made my stay even more pleasant than anticipated. It is also pet friendly, which is nice.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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VintagePlazaHotel, Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review
6 February 2012
Thank you for taking the time to write a review about your stay with us. I know it's helpful when people are looking for accommodations to be able to hear directly from others who have had first-hand experience. For business or pleasure we have the accommodations!
Best,
Marianne Moisant
Asst. General Manager
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Portland, Oregon
Top Contributor
57 reviews 57 reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Excellent Customer Service-- Disappointing Room Quality”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We are avid Kimpton afficionados and often call Hotel Monaco our "home away from home." We have stayed at several Kimptons and absolutely love their quality assurance, their special touches (morning coffee + hot cocoa, evening wine happy hour, "raid the mini bar,") etc. That said, when we booked a room on Christmas Eve at Hotel Vintage Plaza, we thought we'd be met with the same Kimpton quality we've grown to love and expect.

Unfortunately, we were wrong.

The biggest reason why I'm giving this hotel 3 stars is because of the room quality. They really, really, really need to invest in some type of remodel at this hotel to stay competitive. We have stayed in literally every four star hotel in Portland and the room quality is the lowest we've seen. When we first entered our room, almost every surface was covered in dust-- the telephone, the mirrors, the nightstand, the windowsill, the TV table, the lamps, etc. It was really off-putting because it looked like it hadn't been thoroughly cleaned in a long time. There was also a throw pillow on our bed which was completely stained on the front with what looked like coffee/chocolate milk or some other dark brown beverage. Like it was literally covered in this substance, and then placed back on the bed. I'm not sure what the person cleaning this room was thinking...

Finally, the sheets were wrinkled with hairs on them and it made me wonder whether the room had even been sanitized after the last guest left and if the sheets were cleaned at all. Needless to say, I asked to be moved (especially since it was Christmas Eve!) and we were moved to a nice (and clean) king room two floors up. However, there was another guest's room service tray which sat out next to our room for nearly six hours, and a trundle bed was in the hallway the entire time during our stay.

Unfortunately, hotel shows a lot of wear. There were paint peels and nicks everywhere; chips and permanent stains on the nightstand by our bed, worn carpeting and curtains, and even the lobby furniture showed its wear as well. The furnishings in this hotel could really use some TLC.

However, it's very important for me to point out the positives because the staff here were truly wonderful and made it a special trip for us despite the disappointing first room. The wine sommalier during happy hour was absolutely fabulous-- so friendly and kind to everyone! We had fun downstairs meeting other Christmas guests. Another staff member sent a bottle of wine up to our room to apologize for our first room disappointment and that definitely made everything better. :) Finally, the bar staff at Pazza were phenomenal and we had a great time enjoying some incredible fire-roasted pizza for dinner. Coffee was great in the morning and we opened presents in our bathrobes.

Pros:
*Great location
*Wonderful Kimpton amenities
*Excellent staff
*Delicious restaurant

Cons:
*Quality of rooms and overall wear and tear of hotel

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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VintagePlazaHotel, Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review
1 February 2012
Thank you very much for your review. I am very sorry the cleanliness of your stay was not a better experience. Service and cleanliness should both be equal ! Be assured each one of your comments will be addressed .
Marianne Moisant
Asst General Manager
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Additional Information about Hotel Vintage Plaza - a Kimpton Hotel

  • Hotel Vintage Plaza
  • Hotel Vintage Plaza Kimpton
Address: 422 SW Broadway, Portland, OR 97205
Price range (per night):* INR9,227 - 18,789

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