The short of this story without getting into too much of the nitty gritty is that my girlfriend and I had a wonderful stay for two nights in a Regatta room at the Nelscott, but our visit was tarnished by the incessant smell of bacon grease which is the only reason I rate this establishment as "average". After a complaint the next morning to the front desk at the Starfish, they sent at my request someone out to clean the kitchen. When we later returned the odor was still there, so the staff offered Febreeze as solution which I turned down due chemical/fragrance allergies. I had resolved at that point to discuss the issue the next day with management. Upon checkout I mentioned the problem again but the front desk was apologetic though just as happy to check us out and send us on our way. The consensus amongst staff is that the neighbors in the larger suite above were cooking bacon both days, but I'm telling you that this smell was continual even with the windows and the sliding door open over night and I'm suspicious of this explanation. I followed up by email with the general manager upon getting home later that night as I felt there was some reparation to be paid (yes, I was asking for a discount) and an explanation of the situation was made. My communications with her have since soured and I've gotten myself banned from all On the Beachfront properties, which is in all honesty a disappointment for me cause I was really looking forward to coming back! In the interest of keeping this civil I'll leave my complaints about my communications with management out of this review. She does say that she inspected to room herself and followed up with the previous and following guests and that they've made no complaint of a smell. I'm left feeling unsatisfied with this experience and wish I had made more of a fuss earlier. I guess there are two lessons to take in all of this... be a jerk and complain incessantly if you can't get rid of the bacon smell, and the old adage "the customer is always right" is fading fast in Lincoln City. All in all this hotel has a perfectly comfortable bed, a well above par room with an incredible view from an amazing jacuzzi tub, a very nicely equipped bathroom and a private balcony perfect for wine and sunset. With the exception of the odor that apparently only we experienced, the room was quite clean and well worth the price. Maybe the GM will see that I can indeed write a fair review, that I'm not a money grubbing jerk and will reconsider taking my money for a future stay. Also: do checkout the Beach Dog cafe for breakfast and Side Door for lunch but avoid Pier 101 at all costs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 August 2011
The foul odor was according to this guest - bacon cooking. I am glad this guest enjoyed the wonderful oceanfront jacuzzi tub for 2, fireplace, luxury bedding, private oceanfront deck, etc. As stated in his review our housekeeping went to his room during his stay twice - but could not smell anything but offered Frebreeze as "the customer IS always right". After his contact with me (the owner not manager) I followed up with the prior guest and the guest that were in the room following him - no odor and "they LOVED it and cant wait to come back!" I even went down and double checked myself. This guest said after we did all this checking that he didn't think I had done any checking with any guest. Which I would have just let go. In his first email to me he asked for a phone call. I email back and explained that I respond via email as I help care for my brother is has ALS (terminal) so don't have a specific schedule. What got this person banned is he said that he felt that I used this information to try to get him not to complain. What kind of person uses a family member's illness to save a couple of bucks.....not me. I felt this to be the ultimate in rudeness and he is not welcome at any of my properties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC