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Palace Inn & Suites – reviews, photos

2.0 of 5
550 SE Hwy 101, Lincoln City, OR 97367
Hotel amenities
Palace Inn & Suites
Ranked #32 of 36 hotels in Lincoln City
3.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    13
    5
    6
    5
    8
Date Rating
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“BEWARE OF PALACE INN OWNER, NOT HONEST!”
3 of 5 stars Reviewed 21 October 2011
5
people found this review helpful

For years I have stayed at the Palace Inn whenever I visited Lincoln City. I have no complains about the cleanliness of the hotel rooms. However, when I checked in at the Palace Inn early afternoon on August 29th, 2011 asking for a receptionist named Matthew who was working there in May and who's Grandson, as I learned, is collecting coins, I had brought about 50 coins along for him that were from all over the world and of value, the owner told me that Matthew wasn't working there anymore. But right away offered to pass them along to him. So when I saw the owner again later on that evening I asked him if he had reached Matthew and was told no. I received the same answer next morning when I checked out. Then I returned again on Sep. 15, 2011 and when I asked the owner if he had reached Matthew I was told no again and that he is out of town. But later that afternoon I met a receptionist called Jennifer who, as it turned out, was Matthew daughter who started to work there after her father left and yet, the owner never gave her the coins etc. When she confronted the owner about it she was being told that he has misplaced them. And when I asked him why he didn't give the coins to Jennifer when checking out next morning, he got upset and snapped at me: "why did you have to get involved" How convenient for him to forget that these were my coins and he promised to forward...And to this day, Oct.21, 2011 Jennifer still hasn't gotten the coins.

  • Stayed May 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Morgenbritany about Palace Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Comfortable, friendly and convenient”
5 of 5 stars Reviewed 2 October 2011
2
people found this review helpful

Very friendly staff, immaculately kept and spacious room and a convenient location to all Lincoln City attractions. We would absolutely stay here again.

Room Tip: If you're traveling with dogs (which were welcomed here), try for a room on the lower level, whi...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask elija7 about Palace Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newberg, Oregon
1 review
3 helpful votes 3 helpful votes
“Dishonest pricing practices- Take Two!!”
1 of 5 stars Reviewed 28 September 2011
3
people found this review helpful

Read the previous review labeled "Dishonest pricing practices" after you read mine. I had a very similar experience but even more blatant. I have heard of refusing coupons based on occupancy before, but my story is a first for me. We booked our hotel online using a pre-pay rate option. We reserved a two queen bed room for 4 adults, our kids are over 12. When we checked in they said that we had not paid for the extra adults. I showed them our reservation confirmation which clearly indicated we had entered 4 adults on the reservation. They said then that the online booking site did not charge us for it so we had to pay an extra $22. I said that they should take that up with them, not me. They still demanded the payment. The manager the next morning was no more helpful. First time I ever had to pay more on a pre-paid room!!

Also, MEGA DITTOS on the concrete beds! Worst bed I have ever slept on and I travel a lot for a living and been in some cheap motels before.

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask thepcocks about Palace Inn & Suites
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Florence, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“great find!”
5 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

we found this hotel while roadtripping through oregon...an absolute gem!..large rooms...spotless...very reasonable and the staff couldn't have been nicer....also very well located...enjoy your stay

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask barb s about Palace Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewa Beach, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Bad, Bad service. Stay somewhere else”
1 of 5 stars Reviewed 1 September 2011
3
people found this review helpful

The General manager needs to learn about customer service and to treat his customers with respect. He is more concern about getting extra money, even though we booked it online and paid for the extra adult. Read all the other reviews, it true that it's rating is TERRIBLE. From the General manager, to the furniture in the room, the smell in the room.
Do your homework and stay somewhere else in Lincoln City.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask D V about Palace Inn & Suites
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Additional Information about Palace Inn & Suites

  • Palace Hotel Lincoln City
Address: 550 SE Hwy 101, Lincoln City, OR 97367
Price range (per night):* INR3,411 - 9,898

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