I know somethings have to change and in a businesss like this I feel it would be what improvements it would be to keep us all coming back. We have stayed in all the cottages except the one adjacent to the desk and up until this last time #3 . Of course without a doubt all the rooms have a magnificent panoramic views and up till June 30,2011 each room having its on uniqueness was so inviting. We have been visitors of OVERLOOK since 2006 ,. Our recent last visit a few days ago we arrived early spoke to an "ANN" asking if we could check in a little early. We spoke to ANN on the phone,becuz she was not on the premises and replied she would call as soon as she returned, but ceck in was not until 3pm. She never called altho claiming she had in anasty reply to my husbsnd. Since it was 4pm when she was back my husband asked if checkout could be at noon the next day very snotty she replied I said 11am and that she felt if we were unhappy with that,she really didnot want to rent to us. For $178.00 one would think to let go a hour,knowing we are returning customers for 6 years. The room was mold behind te beds lites no working spider webs and spiders be hind our beds, no butter knives,torn s creen doors,curtain blinds falling off when we opened the blinds. I am not a knit picky person, but the way "ANN" accosted us with such unplesantness almost set the presidence of a real let down. Thankgod the OCEAN is more powerful than a woman who totally displayed her lack of an innkeeper . Maybe she should work at a job with no happy people interaction.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC