My boyfriend and I booked for only one night to stay here, and I'm sorry we did. Within a half hour after we arrived to the room, I noticed a small bug crawling on my arm. I look down at the white pillows on the bed and see tons of small fleas jumping all over the place. We called someone at the front desk to come and look, and after showing them that our bed was covered in FLEAS, they moved us to a new room. No one on staff showed any kind of remorse for our problems, and they did not wish to speak to us about anything. In that half hour, I sustained 23 flea bites. which, I have to say, is making today absolutely miserable for me. The fact that we were only in that room for such a short period of time and received THAT many bites is a clear indication of how little they clean their rooms. The fleas aside, no one said a word to us after we received keys to another room, and frustrated, i went down and talked to the lady at the front desk who indicated she was the guest services manager. Instead of apologizing, she immediately jumped to the conclusion that I wanted my money back by offering a $30 discount (which is a joke, by the way, as the room was a $100 and they should have given us the room for FREE for the disgusting state it was in) and, seeing that I was getting nowhere at trying to let her know that we really just wanted someone to COMMUNICATE with us, rather than hand us $30 to fix the problem. I will never stay in this hotel again, and I honestly think the distress of the 23 FLEA BITES is worth more than the $30 I got refunded for the room switch. Absolutely horrid customer service, on top of a filthy, flea-ridden room. My boyfriend and I understand that things happen, rooms do not get cleaned, it cannot always be perfect... but fleas are really pushing that envelope. Additionally, an actual, sincere APOLOGY would have been much more welcomed than thirty bucks. What is $30 going to do for me? I've got flea bites all over my body, and itching like crazy, have had to disinfect all of the clothes and items I brought into that hotel room, and am covered in calamine lotion... all from less than an HOUR in one of their hotel rooms. To be fair, the room probably would've been really nice had I not been exposed to the filth that was hiding in its carpets.

This is the second time we've stayed at the Phoenix Inn and once again, we were very pleased with our visit. The room was very clean, with ample amenities, the only downside was that we asked for a non~smoking room, and this room smelled like smoke. So if you're allergic to smoke, just make sure you truly get a non~smoking room. That's the only reason this review is a 4 instead of a 5. Everything else about the hotel is great. Convenient location, nice lobby, and quiet!

Nice, big cozy beds, rooms are suites with little couch and fridge. Decent for the $$$. clean and comfortable. free Wi-Fi in the rooms and free hi speed internet in the lobby a real plus. also free breakfast that varied slightly each day was nice to get.
I will be back.

Clean and comfy beds. TV is good old fashioned CRT...WIFI access is very spotty though...y