We have stayed here before, this time for 2 nights. Staff are very friendly/helpful, beds are comfy for a good night's sleep. No view. It seems this time that they might be on a tight budget. Hallways were cold, tea selection is low quality with only regular and decaf choices, white towels could use a good bleaching. Free wireless Internet is slow.
Cleaning staff missed a few things in our room. Used glasses (plastic) were not removed during cleaning, the coffee pot was not cleaned, and upon arrival the coffee basket was coated and needed a thorough cleaning.
Room Tip: No elevator so if you don't like lugging suitcases up stairs, then stick to the main floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Thank you for your response and we are glad that you enjoyed our friendly staff and had a good night's sleep. At the Florence Comfort Inn, our number one goal is to provide our guests with a positive memorable experience, We have addressed your concerns with our housekeeping staff and taken appropriate steps to insure that these items are taken care of in the future. We appreciate and value input from our guests and we look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC