We have stayed at this Motel 6 in Eugene twice now when traveling to Portland to visit family. Both times we specified that we needed a non-smoking room. Both times we asked after being assigned a room to insure it was a non-smoking room. Both rooms smelled very strongly of cigarette smoke. Some no-frills motels manage to keep the non-smoking rooms smoke free. This is not one of those. If this is your one deal-breaker requirement, as it is with us, skip this motel. We stay regularly in very inexpensive no-frills motels. We can live with worn rooms, no amenities, and saggy mattresses for one night, but if you can't keep the smokers from polluting the air, carpets, and furnishings, we'll look elsewhere. This is one motel we won't be returning to.
Two positives worth mentioning:
The motel is a parking lot away from a Denny's so breakfast is easily managed in the morning.
The showers are new and an interesting system I like. There is no tub, but the shower stall feels large and roomy and wet floors are much less of a concern. The stall sits in a corner of the bathroom but rather than being a triangle, the side away from the walls is curved. The shower head is mounted in the center of this curve at the ceiling. This way it is tall enough for the tallest travelers (not an issue for us) and the water stream is pointed into the corner of the stall instead of into the rest of the bathroom. There is also plenty of floor space to move around in and decent shelf space for shower supplies.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 January 2011
We would like to thank you for finding the time to share your concerns with us on Trip Advisor. Your feedback is extremely valuable to us as it helps us improve our service to you. Please Accept our sincerest apologies about your rooms smelling of smoke. I am also sorry that this happen to you twice at our location. Thank you for making me aware of the situation, im sure there are so many times when things are left un-said and we cant improve our quality unless we hear personally from our guest how you feel about your stay. We will continue to try and keep our non smoking rooms free of smoke and continue to improve the quality of cleanliness. If you feel that there is anything else you would like to express about your stay please dont hesitate to call me personally. Once again, we apologize and we thank you for your comments. Our motel aims at consistently delivering a professional service to our customers and although on this occasion the level of service you recieved was not to your expectations, please rest assured that we are taking the steps to correct it.
Thank you
Brandi Sturgis
General Manager
541-687-2395
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
