The hotel was beautiful, although built in the 70's the rooms have been updated and the stay was nice. Although they say you can only get free wifi in the lobby and business area this isn't really true. The signal carries to all floors which was nice. The gym was enormous and had good quality new precor equipment and lots of it!!! it was the nicest gym facility in a hotel that I have ever seen! the pool is nice, but not overly impressive and the hot tub although outside and quaint was not HOT by any means :( don't both with trying it. The staff were very friendly and helpful and when we had troubles with our shower water temperature (which actually had a plumbing problem and had to switch rooms) the staff were so nice and gave us free buffet breakfast vouchers for the inconvenience of having to change rooms. Skinners where the breakfast vouchers were for was delicious. Some items weren't great but overall it was quite delicious. I was really impressed with the staff and would go again because they made the experience the friendly staff was a nice mix of younger folks and older folks and plenty of them which makes the readily available which is a nice change from most hotels.

I'm only giving it 4 stars because both my rooms were upgraded to a Jr.suite because I was a gold member and the hotel was empty. No real change since my other two visits. The rooms are older and dated as usual. The food quality is still average and the front desk people are very friendly still. The one change I saw is they raised the parking rate to $15/night. I think this is very high for a city the size of Eugene. This isn't a major size city or Las Vegas. I don't care if other businesses are charging this rate or not. Before this I stayed at the new Hilton Garden inn and it may be a better value even though it's not located down town. I can't complain about the service of this hotel but it needs remodeling. Also don't bother eating breakfast at the buffet within an hour of them closing it down because the food has been setting and is gross. If you like cereal or fresh fruit then this won't be a problem. Just order off the menu if you come in late.

This Hilton was a typical experience.The breakfast buffet is fantastic. Lots of fresh fruit and other delicious selections for both vegetarians and meat eaters. The staff were all very polite. There is a nice big lobby area which was great to let our toddler run off steam.
I agree with other reviewers that the walls are thin. We thought the room was great until we got neighbors on the third night. We could even hear the hangers being hung in their closets. We were on the side of the hotel where we could see Umpqua Bank from the window and from 10-2:00 am on the weekends the noise from the bars was terrible.
We loved that there were two sinks, one not in the bathroom. That was wonderful.
Parking is quite expensive for the location.
But, this is a typical Hilton experience. Nice people and average hotel rooms.

While the service was quite good during the check-in process, I was not impressed with much else at the Eugene Hilton.
Unfortunately this hotel is in need of some serious updating and thorough cleaning. Let me start with a list of things that would persuade me to look for a different hotel before choosing this one:
- room doors slam shut each and every time a guest opens their door...causing a loud crash
- room walls are paper thin and we could hear the guests entire conversations from midnight until 4:00am (not acceptable...you will not sleep comfortably here with banging doors and loud conversations in the next room)
- bathtub hand rail was broken from the wall, big crack on the wall and didn't feel secure
- heated pool is not really heated, more just lukewarm and not at all inviting
- hot tub was closed for repair, though I learned it had been closed for weeks
- parking is $15, yes $15 for Eugene!! Ridiculously overpriced - i would have paid $8-10 but not $15 for parking myself in this poorly lit and crowded garage.
- THERE WAS ABSOLUTELY NO HOT WATER, NONE!! When checking out, the front desk staff about my stay...I mentioned not having any hot water and they seemed to think that "well, a boiler went out early in the morning but you could go back to your room and try now...there might be a little hot water". Are you kidding me??!

- the real clincher for writing this review? Just an overall poor experience and I want others to know there are many other better hotels to stay in Eugene that are better.