First, let me start with the positives.... The staff were extremely friendly, the hotel lobby was nice and fresh and the included continental breakfast was very nice...with some nice choices. I also would say the location is great, other than it being so close to freeway that you do hear the cars.
Now for the negative and areas that lack and need much help..... The hotel grounds (flowers, grass and hedges) are in serious need of attention. The first room they gave me had a very strong and unacceptable smell of dog. I personally feel that they need to reserve animal rooms to specific rooms and only put people in them that have animals. The room has had extremely stained carpet....way too many stains, that gave me the icky feeling of dirty....very dirty.
I did call the front desk immediately and asked..."is this a room that has allowed animals?" She was very sweet and said that she doesn't think any animals had been in there for a while. Which means that they have been.
I did ask for a different room and she very kindly said that would be fine and asked if I needed any help with the luggage.
The second room did not seem to have as strong of a pet smell but still had a "musty.... not fresh" smell also; but I did not complain as it seemed obvious that all the rooms were probably just as dated inside and in need of new carpet/linens and decor.
What I find irritating, is that if you were to just look in the front lobby....you would assume the hotel is updated and fresh. Not the case......as the fresh smell and look ends in the lobby.
I almost feel bad writing this, as the personnel are all so kind, but even with that.....I would not stay again. The rooms just give you an "ICK" feeling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 August 2011
I would like start by thanking you for your comments. I will make sure that my staff reads this as you have given them some wonderful comments and we appreciate our guest noticing how much we love our jobs and want every guest to have a pleasant stay.
Thanks for your comment on our breakfast, we like our breakfast too.
We do have rooms that are dedicated to pets only and am sorry that you may have gotten one of those rooms at first.
We take all of our comments seriously and will look into the carpets and our grounds. Again thank you and feel free to call me next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC