This hotel is great is you smoke or can check in early to get the non-smoking room you booked. We stayed at this hotel for one night in a double Queen room that we booked through the Comfort Inn website. Although we booked a non-smoking room that is not what we were given. We checked in at 5pm (on a weeknight) and went up to our room. When we entered the room, the smell of smoke was extremely strong. Since we had booked a non-smoking room we called the front desk to verify that our room was indeed non-smoking and were told it was not. We asked to be moved to another room and were told that all non-smoking rooms were booked for the night. We asked to speak to the manager and were told she would not be available until morning. When we asked if there was anything else that could be done, the front desk person gave us the manager's home phone number. I thought this seemed odd, but we called the number anyway. We did reach the manager and she was much more helpful than the front desk person. We told her our problem and she said she would call the front desk and call us back. She called us back after 20 minutes and told us we could have the room at a discounted price, and we could change out the comforters on the beds. We changed the comforters, but still awoke in the morning smelling like smoke. Our night clothes had to be separated from the rest of our clothing so the smell wouldn't transfer to all our clothes.
Other than this one incident the hotel was fine. The front desk person was pleasant, but obviously had no power to make decisions. The room was large and quiet, the pool was nice, and the breakfast was good. In the end the manager did make things right by lowering the price of the the room, but we still won't stay here again.
- Clackamas Comfort Suites
