We found ourselves in Bend, Oregon on a 4th July weekend with no prior reservation and located the Bend Inn & Suites. The staff were ever so helpful and the room we had for the night was clean, quiet and comfortable. The level of decor and quality of the room was high and it was very good value for money. Not only that, but there was a free breakfast and a good selection of items, not just a few tired pastries like we've seen at other hotels. We were impressed and would definitely stay there again.

We arrived at the room to find that there was no iron. They brought one as soon as I called. After an hour of walking around the room in my stockings, I found that the bottom of the socks were very dirty. The remote control to the TV was barely working. The replacement was not much better. They obviously were old and needed replacement. The cable to the internet connection was split and not working. They were very nice about replacing it. The airconditioner was not working well. My husband took the filters out and cleaned them. They were totally blocked and had not been cleaned in a very long time, possibly never. We ended up asking for a fan as the air did not circulate well.
The final straw was the very old hot dog we found behind the couch.
The young lady and young man who checked us in was very nice. Each problem was handled with courtesy.
I will never stay here again. The friendliness of the young staff (cannot say the same for the woman who checked us out) does not come close to making up for the poor maintenance and dirty room.

The location was good, easy to find, convient for shopping and dining. The lobby was nice and front desk staff was polite at check-in. The condition of the room was not good. The couch and carpet were stained in various areas and the carpet was filthy. The bottom of our socks were black after walking on the small area of carpet within an hour of being in the room. The light over the sink never fully came on which made the only mirror in the room worthless.

I was in Bend on business, and while I travel with an economy based mind set, my expectations were not met. The location is great and the room was very quiet. The bed was comfortable. The room is unacceptable for business given how the internet service in only available via ethernet cord next to the bed and not the alleged desk. The air conditioner was powerful, but as loud as a 747 at take off. The bathroom light provided an unearthly pallor that lead me to expect Norman Bates to show up with his wig and knife. Yikes. The breakfast was adequate, although the waffle station looked like a superfund site.