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Comfort Inn & Suites West – reviews, photos

2.0 of 5
13455 SW Tualatin Valley Hwy, Beaverton, OR 97005
Hotel amenities
Comfort Inn & Suites West
Comfort Inn & Suites West
Comfort Inn & Suites West
Comfort Inn & Suites West
Comfort Inn & Suites West
Comfort Inn & Suites West
Ranked #7 of 13 hotels in Beaverton
3.0 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    5
    11
    11
    10
    8
Date Rating
Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
“You don't like it...check out right now...we don't care”
2 of 5 stars Reviewed 18 January 2012

You don't like it...check out right now...we don't care!!! kind of attitude atleast one front desk person have. I have stayed in other comfort inn hotels around the country and haven't seen this kind of attitude.

I chose this hotel due to it's proximity to my workplace but it turned out to be amistake as you can choose better place within same distance. Issues? well outside noise (train passing late night, Trash truck eary morning etc), really run down property, reception area is kind of really separate from rest of the building. Breakfast is below average. If you choose to tsya here after reading this that's you choice but I will never stay here again.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask honest2010 about Comfort Inn & Suites West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Minton, General Manager at Comfort Inn & Suites West, responded to this review
24 January 2012
I understand that this was posted becasue you were not eligible for points during your stay. We do not offer points with the extended stay rate. However it's disappointing to learn that you're unhappy. & that we somhow had miscommunication between you and the front desk agent to expalin this to you prior to you making the reservations. Our success is measured by how our guests evaluate our services and facilities, we hope in the future we can meet your lodging needs. Thank you for taking the time to write this review.
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Pleasanton, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
“Good location but average quality”
3 of 5 stars Reviewed 13 November 2011 via mobile

Good location, cheap, but below average quality hotel. Suite layout is odd, bed was decently comfortable. Breakfast was included but ended at 9am.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bjhoberg about Comfort Inn & Suites West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Minton, General Manager at Comfort Inn & Suites West, responded to this review
21 November 2011
Thank you very much for taking the time to write a review. We are happy that we were able to accommodate you with out comfortable beds & our delicious hot breakfast. Hopefully we will see you again soon.
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Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Ick, Yuck, and Blech!”
1 of 5 stars Reviewed 6 September 2011

I just returned home from staying at this hotel and HAVE to write a review. I was thoroughly disgusted by this property! Prior to even staying there, I had a bad feeling about this place. When I called to make reservations, the person I spoke to was quite rude. Just bad customer service. I actually felt as though the reservation agent was mad that I was interupting her afternoon and she could care less if a sale was made. When I called a few weeks later to confirm the reservations I was spoken to in a very condecsending way and was made to feel like an idiot for asking for a confirmation number. I was told, in a laughing voice, that confirmation numbers were not needed. I've never stayed at a hotel where confirmation numbers WEREN'T given. I was traveling from out of state with five other people . . . of course I wanted some assurance that my rooms would be there when we drove into town! The package that I purchased included a complimentary bottle of champagne, however, I was not given our champagne upon check in . . . in fact, I didn't get it until I requested it AGAIN as I was checking out three days later. The refrigerator was broken and was not replaced or fixed even though I brought it to the attention of the staff immediately after we checked into the room. The large framed print on the bedroom wall (the main focal point of the room), was hanging completely sideways and when I tried to straighten it, the entire picture hanger system (nail, etc.) fell out of the wall, leaving a gaping hole. Also reported that shortly after checking in and it wasn't fixed during our stay, even though the housekeeping service came into our room everyday (so maintenance could have as well). In fact, the picture was just left leaning against the wall in my room. Although the hotel offers free wifi, I was unable to get connected to the Internet during our entire stay (three days). Oh, and there were ANTS! Over a three day span I killed 52 ants in our room and when I reported it, the front desk staff actually said, "Oh well, sometimes that happens. I'll have them spray your room for bugs after you leave." The nail in this hotel's coffin was this morning . . . as I was in the process of getting my stuff together to check out, I opened the window for fresh air, only to find people in the bushes down below my room (squatters? drug deal?) I was actually quite frightened, as these people (four of them) were adult men. The hotel itself smelled BAAAAAAD and was just plain dirty overall, needing many paint touch ups, carpet shampooing, etc. I will NEVER stay here again and would be embarrassed to tell anyone that I was dumb enough to stay here in the first place.

Room Tip: Just don't stay here to begin with
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  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Minton, General Manager at Comfort Inn & Suites West, responded to this review
8 September 2011
I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal, it seems that we were unable to provide you with 100% satisfaction during your stay, I hope that you will give us another chance in the future. I have sent you a personal message in hopes to resolve this matter. Thank you.
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1 helpful vote 1 helpful vote
“Ok, but annoyed by the tv.”
3 of 5 stars Reviewed 22 August 2011

Everything here was pretty average, nothing special but nothing horrible. I came down with my fiance while he was working in beaverton. I was really bummed that the HBO channels werent working anf the internet pretty slow/sometimes not working. Not a big deal, excempt for the fact that I came down to just relax and keep him company so I was hoping to catch up on my HBO shows.

Stayed August 2011, travelled on business
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Ask BLonghorn about Comfort Inn & Suites West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Minton, General Manager at Comfort Inn & Suites West, responded to this review
8 September 2011
Good day to you,

Thank you for taking the time to write a review. We appreciate all our guests making comments about our hotel. I looked into the situation with the HBO channel to see what the problem was and it is working. However we always want to make sure that each and every guest who stays leaves happy. All though we did not receive a report during your stay that the channel was out, it is still a situation that was not 100% satisfactory for you, for that I apologize.
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Rochester, Minnesota, USA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice.”
4 of 5 stars Reviewed 30 July 2011
1
person found this review helpful

Stayed for 4 nights with no major issues. Only 4 towels provided in bathroom when it was reserved for 6 people. Kind of awkward getting to the outdoor pool, but the pool area was nice. Good breakfast with waffles, eggs, bacon (3 out of 4 days) and sausage (1 day).

Stayed July 2011, travelled with family
Was this review helpful? Yes
Ask BWHClan about Comfort Inn & Suites West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Minton, General Manager at Comfort Inn & Suites West, responded to this review
18 August 2011
Good Day!

Thank you for taking the time to write a review about our hotel. We hope that we will be able to serve your lodging needs again in the future. As for the towels, the hotel rooms are set up with a certain amount of amenities, our front desk agent should have noticed at check in that you had 6 people with you and offered you more towels at that point.

Thank you!
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Additional Information about Comfort Inn & Suites West

  • Comfort Inn Beaverton
  • Beaverton Comfort Inn
Address: 13455 SW Tualatin Valley Hwy, Beaverton, OR 97005
Price range (per night):* INR5,089 - 6,151

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