I have stayed at this hotel several times, every times the service seems to get worse. The first visit i came to the front desk at 7am on a sunday morning requesting an extra towel. was told they did not have any, however i could go out to the pool area and there might be some there. the last visit, my wife and son were checking in along with another couple and were told that our reservations were for smoking rooms, my wife questioned the clerk about this and was told she could upgrade for twice the price to a smoking room, she declined, then they made her sign a waiver thet she would not smoke in a smoking room. We do not smoke. i called the hotel reservations phone number on the website to ask for assistance, this was about 1 am in the morning, so obviously i was not happy about the treeatment of my family. they assured me that someone would call me back. after three days i called the corporate offices and asked to speak to someone concerning this issue. they took my information and again assured me that someone would contact me. that was 4 weeks ago. still no contact. now i have a son in coolege in Oklahoma City, we visit 4-6 times a year, the other couple has a daughter that will be going to college there this fall and will also visit 4-6 times per year. i can assure you that we will be staying elsewhere from now on. as a matter of fact my wife is returning this weekend and will be staying at another hotel. this issue has also affected my business, in that i have several employees who travel to dallas texas monthly, we normally stay at the La Quinta Inn by our training center, we will no longer stay at this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC