When I checked during October 2011 in the room I was given sounded a little drafty - upon investigation I found the window was open and the screen was going to bang all night since it was bent. then I noticed the knob the lever-lock was to go over was missing - broken completely off! The last straw was when the wireless didn't work...I called the front desk and the girl said I could get a cable - but I would "have to come get it." When I asked for wireless - she said it didn't work on the 3rd floor. I requested another room that had wireless. "OK - but you will have to come down here." She didn't wnat to give me a King room - but I really wanted one and made it clear I wasn't holding her responsible for the lack of wireless. She gave me a much larger room (after I declined a double). She was just lacking customer service skills. I found out why in the morning. Approaching the front desk to check out - I was ignored by the man at the counter. When I asked if he was the manager - I got a yes accompanied with a blank stare. He then argued with me about whether or not there was wireless connectivity in the room I had originally been given... Nothing resembling an apology - just an argument. Oh well, there are lots of places to stay in Tulsa - so at least I have options for the future - since I won't be staying here again. I stay in hotels for business 75 - 100 nights per year and not all stays are stellar - but this one stands out as particularly bad.
- Sleep Inn Tulsa
