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SpringHill Suites Tulsa – reviews, photos

3.0 of 5
11015 East 73rd Street, Tulsa, OK 74133
Hotel amenities
SpringHill Suites Tulsa
Ranked #14 of 88 hotels in Tulsa
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    16
    12
    8
    0
    0
Date Rating
Norman, Oklahoma
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Front desk staff great - housekeeping NOT”
3 of 5 stars Reviewed 16 May 2011

The people at the front desk were all very helpful and friendly. We did have a problem with a bunch of VERY noisy people on our floor and finally called down to the desk at 11:30 p.m. They were very quiet almost immediately after our call (many others had complained as well).
Our room was not clean at check-in. We found crumbs on the window sill, a soap wrapper and used bandage on the floor in the bathroom. When we returned to our room, we found our beds were "made" (sheets pulled up and tidied), but the beds had not been straightened. We did not receive new bath towels and this made us take notice that our vanity/sink and mirror had not been wiped. Bathroom floor not swept, floor not vacuumed, tub, shower curtain not wiped down. We had wiped down the room with Clorox wipes when we checked in - otherwise, we might have found another place to stay.
We were very close to all kinds of restaurants and shopping which was awesome, but will not choose to stay here next time we visit.

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  • Stayed May 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BRmauiEN about SpringHill Suites Tulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig , General Manager at SpringHill Suites Tulsa, responded to this review
25 May 2011
Management Response from General Manager, Craig Lovell

We are genuinely sorry for the experience you had in our hotel. Your experience does not represent the standard we set and we were disappointed to hear of your experience. Obviously this experience is not the trait of a Marriott hotel and certainly not a typcial experience for one of our guests. We urgently want to correct this for you. As this is an anonymous site, we wish we could contact you. To that point, we welcome your contacting us so that we can work with you on the issue.
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Wilmington, NC
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Look elsewhere......”
3 of 5 stars Reviewed 5 May 2011
1
person found this review helpful

Currently staying in this hotel. Its the 7th night here and the ice bucket has yet to be emptied and the tissues have yet to be stocked. Had to ask that my room be vacuumed, otherwise, dodge the floor. Washing machine and dryer out of order since I arrived. Interior is spacious, but old. Front desk staff is terrific, but that only goes so far.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask valentina70 about SpringHill Suites Tulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig , General Manager at SpringHill Suites Tulsa, responded to this review
25 May 2011
Management Response from General Manager, Craig Lovell
Thank you for your review. We are sincerely sorry for the inconvenience you experienced with the washer and dryer. As you know we were able to have the washer replaced shortly after. We were able to make contact with you and provide service recovery for those issues.

We appreciate that you have returned since then and are confident you can report that your experience has been much different. We are extremely greatful for your business and giving us a second chance. Please don't hesitate to contact me if there is anything I can do for you.
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Tulsa
1 review
“Friendly staff is highlight of this hotel”
5 of 5 stars Reviewed 14 March 2011

I recently stayed two weeks at this location while my house was being repaired. Without exception the staff was friendly and helpful -- I can't say enough nice about them. The hotel is not luxurious but a great value for the price and well maintained. Breakfast offers lots of choices, too.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jw22ok about SpringHill Suites Tulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig , General Manager at SpringHill Suites Tulsa, responded to this review
25 May 2011
Thank you for the feedback! We especially appreciate the comments about our teammembers! We hope to see you again soon!
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houston
1 review
“Great Place, Great Staff”
5 of 5 stars Reviewed 12 November 2010

First Stay. Best Staff of all the hotels I visit. Breakfast hostess is great! Rooms have a "home" like feel to them. Fitness center was great!! Can't wait to be back in Tulsa.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gypsi311 about SpringHill Suites Tulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flat Rock, North Carolina
Senior Contributor
31 reviews 31 reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
“Average Hotel”
3 of 5 stars Reviewed 25 October 2010

This hotel is on a convient location. There are plenty of great restaurants nearby and Woodland Hills Mall. The rooms had plenty of space to spread out. The hotel was average nothing "great" to speak of but we got what we expected/paid for. Overall a good experience.

  • Stayed April 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask BluesTraveler75 about SpringHill Suites Tulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about SpringHill Suites Tulsa

  • Tulsa Springhill Suites
Address: 11015 East 73rd Street, Tulsa, OK 74133
Price range (per night):* INR5,947 - 7,114

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