I got over 80 bedbug bites at this hotel & when I called to notify the manager of the situation, I was told that they had no problems with this before & I must have gotten them from home or did I stay at another hotel, but they would check. Next morning I received a phone call, never apologizing for the problem, but saying she should have offered me my room compensation, but forgot too. It would be fair to quess that they did have the bedbug problems I had spoken about. I was given their insurance agency & was treated badly & rudely by them & sent them my medical expenses & the sorted the payment by half of my total expenses. I also made a complaint to Holiday Inn & recieved no response to my problems.

Appears to be in the midst of an exterior freshening. Nice to have the mall (and a Chessecake Factory) across the street. Breakfast consists mostly of warm/cold carbs and fat - very limited selection for fresh food vegetarians (like me). There are probably better places for the money.

I stayed here for one night before catching an early flight. I asked to be put in a room away from other guests/elevators and they did! Admittedly, I was right next to the side access door, but I heard it only open once. I booked the cheapest room which was a $99 king size handicapped access. I think the price was too high, but it's within walking distance of the mall and barnes and noble and some great restaurants.

Paid for room with Priority Club points. Nice place, new, comfortable queen beds, good coffee at breakfast buffet. Friendly helpful staff. Quiet location. The only caveat is beware of 1st or 2nd floor rooms, you'll hear every footstep from your upstairs neighbor. Get a room on the 3rd floor!