After reading the previous review I know that there is a serious problem with customer service. I have stayed there every year for the past 4 years for the holidays. On day 5 of my visit I was informed of the age rule for the computer. I called to make sure that it was not an issue of behavior from my 13 year old (it was not, other kids crashed the computer). It was a form of entertainment and it sucked that after all these years it has changed and pissed me off. I said that and Kendal (spiky hair older woman) told me that they were a small chain and they could do what they wanted. When Christine the manager called me I felt ganged up on, I understand the rule but the issue was when I told the employee that the situation sucked instead of doing her job and saying I am sorry I will let managment know, that is what I expected, I was told I had a bad attitude and would not get good service with an attitude like that. The manager she could hear my bad attitude, I said it is not a bad attitude, I am upset and trying to explain why!!! She had me on speaker phone with the two of them and the manager allowed her employee to say I didn't deserve good service because of my attitued. Her apology was " I am sorry I followed the rules". I undertood the stupid rule my issue was the horrible treatment, I felt uncomfortable and felt the need to sneak out the side doors to avoid staff.

I will never stay in that hotel, rather sleep in my car... Was there in Feb 2010 and the nicest lady name Terrie was workin there at the time. The only reason i went back to that hotel was because of her.When i found out they release her i will never go back. she was kind , cute and very caring. They made a big mistake by get rid of her. That crazy manager Christine is the 1 that needs to go... I travel alot and i will spread the word that they realized 1 of the nicest employees... Terrie if ur out there somewhere best of luck to you.

The best way to describe the hotel is average. The rooms were average, the breakfast was average, the service was average, etc. I was on a long road trip with my mother and we both slept fine. The room did smell a little musty when we arrived but once we put the AC on the smell disappeared. If I was driving through I would stay here again but not really for any other reason.

My grandparents and I stayed in a room with 2 beds. Each bed needed to have the mattresses replaced because they were worn out. Everything else was nice though and it is located with easy access off I-40 and close to restaurants and the shopping mall.