This hotel is not only dirty as the photos will point out. A staff member at the hotel told me off the record "the owner was too cheap to buy cleaning supplies". The night I checked-in my room had not been cleaned, no soap, shampoo, and no coffee.. Coffee pot filter and pot were not emptied, let alone cleaned. I'm sure the sheets had not been changed. I went to the front desk and asked to be moved, I was told there was no other room. The next day I checked the Best Western and they could not put me up for 2 of the 3 remaining nights, so that was not an option. They assured me my room would be cleaned, and it never was. The next day the hotel maids log said "room could not be cleaned (my room) because the door was door was locked from the inside." That would mean one of two things; one I was dead inside or two I had jumped from a third floor window.

This hotel is a disaster waiting to happen. The sauna did not work, but in addition to that; half the lighting in the pool area did not work, nor did the card key lock at the pool entry end of the building. Leading me to believe that they all might be on the same breaker. If maintenance is anything like housekeeping, someone could easily throw a breaker that could cause an electrical fire. This hotel is at the intersection of 2 major highways I-75 and I-169, This hotel is unsafe for children, anyone could walk in take a child and be back on the interstate in 2 minutes.

The night before I was to check out I read you Customer Satisfaction Statement, and was unsure how to proceed at check out. The front desk clerk telephoned the hotel owner, he offered me 10% off my stay about $40.00. While on the the phone with the owner he asked me why I did not asked to be moved to another room or why did I stay if it was so bad. The man was argumentative, I told him it was unacceptable. He told me to call him the next day, I did and he was unavailable, and again unavailable the next day when I called. He also never tried to contact me. The front desk clerk took one night off and Intercontintial sent me a check for one night $100.95. As far as I'm concerned this is two nights short of of the customer satisfaction guarantee.

Please send someone out to check on this hotel it's an accident waiting to happen.

Best Wishes,
JPE

My husband had a resv. for the suite there for him and the grooms men of our wedding to stay at. Upon arriving we foind that the suite did not meet up to our expectations, the room was very small and did not sleep as many as was told on the internet. When we told the front desk, she told them that there was nothing else for them to do, and would not refund thier money even after they told her they were leaving and not returning. She recommended us to call the General Manager and when we did he did not call us back, my husband even when there in person and the General Manager would not see him. We are very disappointed not only in the hotel but the way the management handled the situation as well. Planning a wedding was difficult enough, and when you have to deal with situations like this it does not make things any easier, so we lost $200 on a room we did not even stay in. I would not stay here or even recommend anyone to stay here.