First the Hotel is beautiful from the outside however when you enter the staff is absolutely lost as to what to do and customer service. When we checked in we requested that the room charges be placed on a different Credit Card than the one that was used to confirm the reservations, the card that held the reservations was authorized and the new card was authorized as well so we had charges for the room on two cards. The desk agent which was obviously new or at least with very little experience or technical know how could and would not correct the problem. We had to call Holiday Inn guest services and the agent refused to work with them to resolve the problem. No one on the staff spoke to us I even spoke to a housekeeper and she turned her head and did not return the gesture. The one and only bright spot was the Front Office Manager who was working the desk the morning we departed she was friendly, knowledgeable and was trying to do the job very professionally. The damage to us was done and could not be repaired the Front Office Manager stated the pm desk agent did not call her for advice as to how to correct the problem. I think in a year this will be a better run Hotel and some of thees issues will be resolved until then just be aware.

We have stayed here over the years and have always been happy. Iit is not what it used to be. Great Pool and Hottub. Beds are ok, shower was dirty and shower gel from previous guests was still in tub. Be prepared to drink only the coffee & cinnamon roll for breakfast as cereal bins were empty and fridge had only some yogart and a few waflles that husband found mold on and some boiled eggs. (might have just been a bad day. )Halls on first floor reeked of smoke and for me I found this such a turn off. Hotels of any quality should keep smoking outside. I think we will try another next time, sorry

Our room was clean, the hot tub by the pool worked properly, breakfast was fine, staff was helpful. A desk clerk told us that ownership had changed. Road access is a bit complicated (through the parking lot of a fast food place), as the hotel doesn't have a direct entrance from the highway or frontage road. Directions at website a bit confusing.

My wife and I stayed at the hotel in January because we are moving to the area and we were looking at local properties and meeting with builders. Our flight came in late (midnight), so needless to say we were exhausted. There were many tell tale signs that the stay was not going to be pleasant, and it all started with the bathroom. The water was lukewarm to cold, and the mirror was extremely dirty. My wife made the comment, " it doesn't even look like it was cleaned." One thing to note was there were no pads of paper or pens when I went to write something down. After the second night of having cold water for the shower, I complained about the water temperature. They mentioned they have been having problems with it and a plumber recently just came out to fix the water heater. They switched us to the room right next door indicating it operated from a different water heater. After the transtion, my wife said, "well at least we have pens and paper to write with, hopefully the water is better." Again entering the bathroom, the floor was disgusting, there was pubic hair everywhere and then I noticed some brown spots on the floor. I grabbed a towel and wet it with some water to wipe it off. Of course it wiped off just the same way dried blood would wipe off and had the same look. After that discovery we shared one towel and used the rest to cover the floor, so we could walk on the floor. We questioned whether the first room was cleaned let alone the second room. Again the water was cold. We left and I complained upon returning home, and all I got was a $30 refund for an absolutely disgusting and horrible stay.