“Great Customer Service/ fast friendly results--We need more Sandra in these posi”
We stayed at this hotel Feb 1-3, 2008. We were in Oklahoma City for Cheerleading Nationals. My husband stayed behind on sunday to pack up our room because checkout was at 11:00, and we wouldn't be finished with the copetition until after that. He didn't notice my cosmetic bag hanging on the back of the restroom door and it got left behind. When I noticed it later on Sunday evening, I called the hotel and talked to a very nice lady named Sandra. She located it and verified that it was still there, I told her that if they could get it shipped to me, I would pay shipping. She then gave me her personal cell phone number to call back the next day for shipping prices etc..I didn't have a chance to call her, she called me instead. My make-up arrived at my home on Friday, ( 3 hours away from this location)and every single piece (including the new stuff) was still in the bag. It was Mary Kay brand, and everything I had in there was totaled at over $200. I think we need more people like Sandra working the front desk at places like this, her customer service experience definitely made me think alot of her and the company she works for. If I ever have to go back to Oklahoma City for more than one day again, I will definitely be staying at this hotel .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC