The staff at this hotel was very unprofessional and at times incompetent. Although they did assist me by changing my reservation (our company's travel agent booked me in the wrong hotel), they then gave me a key card for an occupied room! They did the same thing to another traveler who checked in immediately before I did. When I returned to the front desk, the staff member I spoke with basically shrugged her shoulders, said sorry, and gave me another key card.

The room was okay (recently renovated), but I found the bed very uncomfortable. A new hotel was being constructed next door, and as a result there was very limited parking during our stay. I had to park on the street every night. In a letter left in my room, the hotel manager said the parking problem would be resolved soon, but I can see it becoming a problem again when the hotel next door is finished since there will be even more guests competing for limited parking spaces.

One evening, I returned to the hotel to find it was without power. Apparently, construction crews next door had cut one of the power lines - not the hotel's fault. However, I was amazed that there was no backup power source for the building. There weren't even any emergency lights in the hallways! I had to navigate down a nearly pitch-black first floor hallway to the stairwell, which fortunately had windows that let in enough light so I could see the way up to my third-floor room. The phones didn't work either. The staff was unapologetic and seemed rather dumbfounded by the situation.

I had to check out of the hotel early in the morning. The staff member working at the front desk didn't have on a uniform, nametag, or any other identification - he looked as though he had just walked in off the street. He was listening to music on his laptop, and he seemed bothered by the fact I needed to check out.

I haven't stayed at a Holiday Inn Express in a long time; I certainly hope this hotel isn't a reflection of the brand as a whole.

This hotel is what you'd expect from a Holiday Inn Express, having apparently been renovated recently and in very good shape. There is construction going on next door as I write this, but that inconvenience is completely forgivable.

The staff, however, needs remedial lessons in the word "hospitality." It's not that they are incompetent, just that they are not at all nice. When I needed a 4th set of towels for the room (we have 4 people in the room, after all), they were delivered by an unsmiling housekeeper who felt the need to inform me that "these are the last towels we have." Well gee, you're a hotel, maybe you better launder some or have more stock in place.

My reservation was made using reward points, but the bill did not reflect that. When I called to ask about this before check-out, I was told that the bill was "just to show what we will charge Priority Club". I pointed out that there was no indication of this on the bill, and the response was, "Well, I suppose you can come down and get another copy if you want."

Sheesh! This place feels like it's not really part of the Holiday Inn brand (and it is owned independently) but moreover it feels like you are inconveniencing them by staying there.

I looked far and wide to find a hotel that had an indoor pool that was actually heated---13 others with indoor pools were not heated--- and was assured by TJ the desk clerk on duty that it was and he went on to give me a run down on other amenities for his hotel. I booked the room online for a weekend outing with my grandson. When we arrived at the hotel I was impressed with the cleanliness and layout of the lobby/breakfast areas. Our room was the type requested in the reservation and was fresh and clean. We next went to check the pool---just as TJ had promised---comfortable temperture, sparkling clear water,clean deck and plenty of full size towels. The breakfast area was well maintained and had a good vareity of items. We had a great stay and have booked a room for another family outing next week. Would highly recommend----best IHG hotel I've stayed in in OKC

I'm not really sure where to begin. I called the Holiday Inn in Oct. of 2006. I told them that I was getting married and would be having many out of town guests needing a place to stay. I asked if I could reserve a block of rooms and if there would be any kind of a discounted rate. I reserved a block of 20 rooms and was told that everyone would recieve a rate of $67 per night as long as the rooms were booked by March 1st, 2007 and that they stated they were making a reservation for our wedding. At first I was very pleased with the service. Everything seemed to go very smoothly. My friends and family were making reservations and getting confirmation numbers saying that they would only be charged $67. It wasn't until January 2007 when a relative called to inform me that they had been told that the rate was wrong and they would be charged $84 per night. At this point my mother called the hotel to see what the confusion was. She spoke with a very polite receptionist who told her that if we were told $67 then it should not be a problem and that is the price that should be honored. She then explained that she did not have the authority to override or change prices but transfered my mother to the General Managers voice mail because he wasn't there (nor does he ever seem to be.) My mom explained the situation, left her contact information, my home phone number and my cell phone number. He was suppose to be in later that afternoon. He never called back. I waited 2 weeks before I tried again. Surprise, he wasn't there. So I left another message. He did not return my call. My fiance called the following day and left yet another message. He did not return his call. I then called for the fourth time and left ANOTHER message. When that call wasn't returned I called the corporate hotline. Corporate then called the GM and told him to call me. They said if he didn't call me by 4pm that day, to call the corporate line again. No surprise, 4pm came and went with no call from the manager. One of my relatives, with a confirmation number who had been told she would recieve the rate of $67, called to double check her rate. The receptionist was very rude and told her that she had been told the wrong price because "that girl only works one day of the week and doesn't know what she's doing." My aunt then asked why no one had called to tell her of the error and the rude receptionist had no answer. Because this was a franchise issue corporate couldn't override the pricing problem. They then sent an email to the manager telling him to resolve the situation and call us back. We waited a week and still didn't receive a phone call. Finally, someone from the corporate office called my fiance back and said that the manager had called them back and explained that the $67 was mis quoted and was the rate used for state and federal employees. $84 was the standard group rate. Even after 6 messages I had not recieved a single call from the manager. Not one.
After I thought the situation was somewhat resolved, not at all to my satifaction, another relative made a reservation and was told that she would recieve the $67 rate. I then thought that the Holiday Inn had decided to honor their original price. It wasn't until check out when all of my friends and family were slammed with the higher rate. When they complained they were told that only the manager could change the bill. He wasn't there. Several of my group were told they would not be charged until the manager changed the bill only to find that they were still charged the higher rate.

This hotel and it's employees lied on several different occassions. They only thing we agree on is that I was misquoted in price. So I guess I'm come out of this situation feeling like I, along with my friends and family, was scammed. People were told one rate and charged another. People were told the bills were going to be changed only to be charged the higher amount.

The general manager has still not called anyone back. Do not stay here.