I love this hotel. I stay here quite often. This staff is very friendly and the rooms are nice. I will be back!

I come to OKC frequently and I enjoy my stay here. I have stayed at several other HIX locations but this one is just right. I had one problem several months back with parking but the adjacent hotel was under construction. This area is ideal for staying a long time as I usually am here for a week. Location is near Penn Square mall and other good places.

Has a small business center but they spared no luxury with a color printer.

First, let me say that I am "regular" at HIE hotels -- I find them to be generally very good for all the aspects of lodging that we seek. And as far as the room itself goes, this hotel was no exception -- in fact it was just recently renovated, and it looks sparkling new and clean. Everything in the room and hallways and lobby was prim and perfect.

However, even with all that being said, I would be hard pressed to recommend this one to a fellow traveler, for three reasons:
(1) When I walked up to the desk, they immediately told me that they were oversold for the night, and could not provide our room type per our reservation; they did however give us a handicapped room on the first floor. Such rooms are great for the handicapped, but lack some of the normal nice features in a regular room. And the rubber mat under the bottom sheet made for a hot restless night.
(2) The breakfast room is one of the smallest I have ever seen in a HIE hotel. Only seven tables -- three of which were about the size of a pizza pan. Some people had to stand around and try and eat breakfast, or sit at one of the lobby couches -- although we admittedly came at just the wrong time -- when a sports team was there in full force. It's a real challenge climbing over those gym bags to get to and from the food counter.
(3) Parking was atrocious; we had to park on the street about a half block away. Management will tell you that part of their parking lot is being used by construction stuff for a new hotel next to them. (A competitor uses your parking lot for their construction needs -- geez!) Nevertheless, even with those spots added back, their parking lot still looks rather small and insufficient to me.

So, with all that in mind, I would again say that it's a very new and attractive place, in a nice location too ........ but just "underpowered and under-designed" in some key logistical functions.

The staff at this hotel was very unprofessional and at times incompetent. Although they did assist me by changing my reservation (our company's travel agent booked me in the wrong hotel), they then gave me a key card for an occupied room! They did the same thing to another traveler who checked in immediately before I did. When I returned to the front desk, the staff member I spoke with basically shrugged her shoulders, said sorry, and gave me another key card.

The room was okay (recently renovated), but I found the bed very uncomfortable. A new hotel was being constructed next door, and as a result there was very limited parking during our stay. I had to park on the street every night. In a letter left in my room, the hotel manager said the parking problem would be resolved soon, but I can see it becoming a problem again when the hotel next door is finished since there will be even more guests competing for limited parking spaces.

One evening, I returned to the hotel to find it was without power. Apparently, construction crews next door had cut one of the power lines - not the hotel's fault. However, I was amazed that there was no backup power source for the building. There weren't even any emergency lights in the hallways! I had to navigate down a nearly pitch-black first floor hallway to the stairwell, which fortunately had windows that let in enough light so I could see the way up to my third-floor room. The phones didn't work either. The staff was unapologetic and seemed rather dumbfounded by the situation.

I had to check out of the hotel early in the morning. The staff member working at the front desk didn't have on a uniform, nametag, or any other identification - he looked as though he had just walked in off the street. He was listening to music on his laptop, and he seemed bothered by the fact I needed to check out.

I haven't stayed at a Holiday Inn Express in a long time; I certainly hope this hotel isn't a reflection of the brand as a whole.