When we made our reservations we requested 2 adjoining rooms and were told that they had them and they had reserved them for us. THIS WAS THE ONLY REASON WE CHOSE THIS HOTEL! We also requested a roll away for the rooms. When we arrived we were told they didn't have adjoining rooms nor did they have roll away beds! They did upgrade us to suites supposedly for the same price! When we made our reservations we were quoted one price and when we got the bill the price was 25.00 higher! When we asked about this we were told that the pricing was correct and that they couldn't help what they told us at the reservation center! Our suites had hide a beds in the the room and when we opened it there were no sheets or blankets on the hide a bed and none were in the room either. We had to request these and make the beds up ourselves! While I was making one of these beds up for my son to sleep on I put my knee down on the end of the bed to crawl up to the top of the bed to tuck the bottom sheets in and fell through to the floor. It didn't injure me badly but I did get a bruise and a scrape on my knee. Since it wasn't that big a deal we didn't complain about that. However, when we looked at the hide a bed, a lot of the springs were missing or were broken holding the mattress in place. When my 15 year old son went to get in bed he hit his back on the metal bar that goes across the middle of the bed. We only had three towels in our room that was made for 6 people to sleep in there were four of us and an infant in our room. We called and asked for more towels and ended up having to go down to the desk and pick them up ourselves. The next morning which was a Sunday morning we got up and got ready and my son and husband went downstairs to get us something for breakfast at 8:30. Breakfast was over at 9:00 which to me is a little early for a weekend day. Anyway when they arrived at 8:30 there was cereal and no milk. The juice machine was out of juice, no coffee, no donuts, nothing but waffles. When my husband asked the lady behind the counter about the juice and milk her comment was "well breakfast is almost over anyway" and she made no effort to get him anything else. When we travel we try to travel economically as possible and shop around for the best deals. We have 4 teenagers and a new born infant that are usually with us. Therefore, we look for location, price and always make sure a continental breakfast is included so we don't have to take the kids out for breakfast! However, we ended up not only paying more for our rooms, but had to take everyone somewhere else for breakfast! Also, when we called the main 1-800 number to post a complaint they told us that since I was hurt when I slipped through the hide a bed they couldn't help us with anything at all. We would have to take this up with the local hotel directly! The local hotel doesn't want to talk to us. They called my husband a foul name while he was on the phone and eventually hung up on him when he asked to speak to the manager's boss! This is horrible treatment of a customer. I work in the sales industry and I would be fired on the spot if I treated an unhappy customer like this! Don't stay here if you can find somewhere else. We will never stay in another Ramada Inn again!