I stayed at this hotel at the beginning of August 2011. Yesterday, I received a charge on my account from this Hyatt Place. I immediately called, considering it was almost three months later, I assumed that maybe an employee had gotten a hold of my number. I was told by the extrememly rude front desk clerk that he was unable to explain to me what the charge was for and that I would need to speak to his manager, who happened to be too busy to talk to me. I asked is there was anyone else that I could speak to and he stated that the owners were the only others and that he was not authorized to give me their contact information. He basically then hung up on me. I called the corporate accounting department for Hyatt Place and a very kind lady called to hotel and was finally given an explaination. One of the nights that I had stayed there had not been charged?!?! I am not sure what is going on at this hotel, but if you read the other reviews I am not the only person who has experienced this problem. This hotel needs a complete overhaul of their management and staff.

I was told by one of my co-workers to stay here, that I would love it! So I did and they were so right!!!! The staff was so friendly and nice, the GM Mr. Hale came out of he office and say hello to all of us, what a great change. The spa nice to relax in but it would be nice if the windows were so you couldn't see in. My room was so relaxing as well. We loved everything about our stay.

My family stayed here over the weekend. I had heard that since this hotel was renovated, that is was very nice. I will say the lobby/room decor is lovely, however it couldn't have been a more unpleasant stay! We saw at least 10 centipide like BUGS in the bathroom area in our room that were crawling in/out of the tilework and under our towels. There were large stains on the couch and carpet that really looked gross. The a/c was so loud when it would turn on/off (frequently) it would literally JOLT you out of sleep. The 'living' area was hot and bed area was freezing. There was no microwave anywhere to heat up our babies food. The employee that checked us in was rude and he said 'breakfast is 7-10 and pool closes at 10' and that's all he said to me? I'm like ok, uh thanks. The breakfast was ok, but employees just stood around the food stand staring at us while we ate. Made us very uncomfortable. Our feet stuck to the floor in the breakfast area and it needed to be mopped/swept. I guess they wanted to wait til everyone was done but geez! Hottub was broke. Worst part (or tie with the bugs): We parked over by the pool area where our room was and came out in the daylight and a carload of hoodlems were speeding off, They had ciphered all the gas out of our car. I am certain they had a lookout and saw us coming, when you look thru pool window from the backside you can see right down the hallway of the whole first floor. The hotel needs to cover/black out the pool window. Huge security issue. I told the hotel what happened and they said they aren't responsible and to get a gascap lock. Nice. Anyway this is my first review for anything but I wanted to share this info for future travelers. The hotel was renovated and IS very pretty but is not being kept up well, staff needs improvement, and there are serious safety issues. Sorry Hyatt NW Expressway, you guys needs to make some changes, back to Sleep Inn I guess.

I love these Hyatt Place hotels. The rooms are huge with a separate sitting area with an L-shaped sofa and ottoman, huge flat screen TV as well as a small refrigerator and sink. Reception is always very friendly and helpful. Some complain that the bathroom is small but with the sink and vanity outside the toilet and tub area you have plenty of room with lots of drawer space. The beds are outstanding. We sleep better here than at home! Lots of wonderfully soft pillows! Breakfast is adequate with fresh fruit, cereal, yogurt, breads, bagels and English muffins. I love the coffee maker in the room because the coffee that comes with it is delicious - better even than the coffee in the breakfast area. I recommend these Hyatt Place Hotels to all my friends!