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Homewood Suites by Hilton Oklahoma City-West – reviews, photos

3.0 of 5
6920 West Reno Avenue, Oklahoma City, OK 73127
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Homewood Suites by Hilton Oklahoma City-West
Homewood Suites by Hilton Oklahoma City-West
Homewood Suites by Hilton Oklahoma City-West
Homewood Suites by Hilton Oklahoma City-West
Homewood Suites by Hilton Oklahoma City-West
Homewood Suites by Hilton Oklahoma City-West
Ranked #22 of 130 hotels in Oklahoma City
4.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    29
    5
    3
    2
    3
Date Rating
Newbern, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Road Trip”
5 of 5 stars Reviewed 12 January 2012

We were on a road trip and stopped at the Homewood Suites in Oklahoma City, we had never been here so it was a gamble. WE walked in and was treated like Royality! The suite was wonderful, couldn't ask for more. The price was even better. WE called ahead to Amarillo to make reservation for the next night, it was a a little higher in price and was not quite as good as OKC. Plus the staff didn't care if we were taken of or not. The below review is for the OKC suites.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tennesseegirl_73 about Homewood Suites by Hilton Oklahoma City-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny Hankins, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review
20 February 2012
Dear tennesseegirl_73,

Thank you so much for taking the time to post a review regarding your recent stay with us. Your kind words are appreciated and I'm delighted to hear you enjoyed your stay with us. I will be sure to pass on your review to our team. I know you have many hotel choices when traveling to the OKC area, and I certainly appreciate you chosing our Homewood Suites during your trip. We look forward to seeing you during your next visit to Oklahoma City!
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Atlanta
Top Contributor
99 reviews 99 reviews
Reviews in 57 cities Reviews in 57 cities
56 helpful votes 56 helpful votes
“Two-room suite had a surprise---and it was not good”
2 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Our son and his family were driving 1500 miles to be with us for Christmas. We arranged for them to spend the night at this Homewood Suite and then continue their long trip. I spoke with a desk staff person at the hotel and confirmed that this suite had two bedrooms and one pull-out sofa bed. That was an ideal suite room for our son and the children. They arrived late at night and just wanted to sleep. When they pulled out the sofa bed.....SURPRISE. Popcorn and candy were on the bed. Evidently this Homewood Suite does not clean the sofa bed. And the shower barely drained. It seems that the management of this Homewood Suite needs to pay more attention to the condition of the rooms. Our suggestions to future guests---ask the hotel staff to check the cleanliness of the sofa bed and shower drain.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MarJan6861 about Homewood Suites by Hilton Oklahoma City-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny Hankins, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review
5 January 2012
Dear MarJan6861,

Thank you for your feedback. We are glad you chose our hotel for your family during their recent travel through the area and we sincerely apologize for the housekeeping problems you encountered. Dirty rooms are not typical at our hotel and we appreciate you bringing this to our attention. We make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will give us a second chance if you visit our area in the future.

Kind Regards,
Jenny Hankins
General Manager
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KANSAS
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“not up to homewood standards-terrible stay”
3 of 5 stars Reviewed 28 December 2011

i have stayed at many home wood suites, and this one was by far the worse. the bed was like sleeping on concrete, the 1 bed room suite was a lot smaller than most home woods other locations.

and the biggest complaint the breakfast. homewood suites are famous for their great breakfast,but this location breakfast consisted of just 2 steam tables of overcooked pre cooked frozed bacon ( that was clearly over microwaved)

the other steamer had precooked frozen cheese omlets, that that the server heats up.(i saw the bag she grabbed from the freezer and heat them,before bringing them out)

there was a 3rd steamer that listed small frozen pancakes. the grocery store kind that you pop in a toaster.


there was yoplait yogurt, and very little fruit (apples, & pears)

and pre packaged oatmeal that you add hot water to, this was a motel 6 continental breakfast at best.

so if you are use to the homewood suites were there is a guy who will make your eggs & pancakes (made to order), and a waffle maker on the side, with plenty of fruit, including bananas.oranges,strawberries- this is not the place


the room was well cleaned so thumbs up to the housekeeping staff. they allowed me to check in a couple hours early, which was great as i was tired from my long flight.
but there are some drawbacks to this location

1.they don't provide airport transportation( most of the hotels in the area do
2. terrible breakfast( with frozen eggs that are heated up- never again)

Room Tip: make sure you get a room inside the hotel where the lobby is, and not one of the outside rooms (espe...
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask targetguy about Homewood Suites by Hilton Oklahoma City-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny Hankins, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review
5 January 2012
Dear targetguy,

I appreciate your review of your recent experience at our hotel. Thank you for the housekeeping compliment, I will be sure to pass it on to our staff. However, we regret we were not able to provide you with the quality of food you expected. We are constantly working to improve our menu offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.

Kind Regards,
Jenny Hankins
General Manager
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Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Bring your own pillows”
5 of 5 stars Reviewed 8 September 2011 via mobile

I stayed at this hotel for work. It was a wonderful experince,it was conviently located to the outlet mall where i was working, and the starbucks was close by. The hotel was emaculate and the staff was wonderful. They had a spinach quiche and sante fe breakfast tacos for breakfast. The only issue were the pillows, there were 5 pillows on each bed and none of them were cofortable. I thought it was just me , but after talkinng to the person I roomed with and 2 others that have stayed there they were in agreement. I will not stay anywhere else in OkC when I return, but I will bring my own pillows.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kingofthehill81 about Homewood Suites by Hilton Oklahoma City-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny Hankins, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review
13 September 2011
Dear Kingofthehill81,

Thanks so much for sharing your experience about our hotel. Your feedback is valuable to us. I am happy to hear you have enjoyed our daily complimentary Suite Start breakfast and the conveniences of our location. I will take note of your concerns regarding our pillows and see if there is a way for us to improve in this area. It is our priority to provide the comforts of home that will make each guest’s stay enjoyable. We look forward to your next visit to see us. Again, thank you for sharing your feedback.

Kind Regards,
Jenny Hankins
General Manager
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“bad, bad service”
1 of 5 stars Reviewed 20 August 2011
2
people found this review helpful

Listen, I stayed around July 8th, at first, hotel looked okay but they had employees hanging around the lobby, I was so loaded with luggage, none of them lifted a finger to help me. To top it off, I arrived around 8pm and was told that they had no rooms for me, even after I made reservations about a month ago. I had liked Hilton up to this point but the manager in this hotel in OKC is extremely rude. I have never experienced a rude hotel manager before. You talk to her and she rolls her eyes and very harsh sounding on the phone. I ended up with a handicapped room in the corner, in the first floor, had requested for upper floors, was put downstairs next to a parked car. I asked several times to speak to manager, name starting with a J. and she was totally unavailable. Then after several tries the next morning, she got on the phone and was so rude I did not want to talk to her in person. I had wanted to either switch rooms or go to another hotel. the whole one night experience was terrible. I wrote several times to Hilton cust. service, got nothing back. They claim customer satisfied or money back, all a lie. I just will never stay in a Homewood suites again.. They were unfriendly and condescending. This was my own personal experience. Front desk was not welcoming at all.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask second22 about Homewood Suites by Hilton Oklahoma City-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny Hankins, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review
22 August 2011
Dear second22,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us a second chance if you return to the area.

Kind Regards,
Jenny Hankins
General Manager
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Additional Information about Homewood Suites by Hilton Oklahoma City-West

  • Homewood Suites Oklahoma City
Address: 6920 West Reno Avenue, Oklahoma City, OK 73127
Price range (per night):* INR5,321 - 8,570

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