I have stayed here 14 times since 2007 - before the renovation, during the renovation, and now, after the renovation. I started here because of the location. I stay in hotels all over the country for business, but I visit this location to see my mother in a nearby nursing home. The staff has always been helpful and friendly. Now, after the renovation, it is the best value I have experienced in hotels in the last 30 years.

I called the hotel to guarantee my room for late arrival only to learn that the hotel had cancelled my reservation. No call. No email. They did reinstate my reservation, but they could not get me a two double bed room I had originally reserved. I got a king bed and a foldout couch. They tried to convince me that I had gotten an upgrade. But for some reason, to me one nice bed and one crappy bed is not an upgrade from two nice beds.
The front desk clerk was nice.
The room was clean and seemed fairly new.
The hotel, like so many other value hotels, is not built for sound isolation. I had to listen to the guests above me do what seemed like marching practice until well past midnight, along with constant hallway traffice, doors slamming, kids making noise.

This chain acted in my mind dishonestly by cancelling my room with no notice. I do not do business with people or businesses that appear to lack personal or business ethics. So Fairfield Inn now off limits for me.

Rooms were clean, beds were comfortable. Staff was very nice and accommodating. Swimming pool could have used a little maintence but was clean. Excellant breakfast. Rooms were a little small we had a roll away and it was crowded. Would stay here again.

We were very disappointed in this hotel during our stay. At check-in, we were sent up to a room that was unclean and even had an unflushed toilet! We were given rewards points for this situation and then sent to a non-smoking room that smelled strongly of cigarette smoke when we opened the door. Then the front desk person took us herself to another room to make sure it was OK. It seemed OK (we were exhausted from 14 hours of driving) but later we found that the room’s mini-fridge was iced up. (It was fixed the next day.) Housekeeping was the major issue (no inspection of mini-fridge; coffee pot, ice bucket, etc., not cleaned daily; sticky (yes, sticky) bathroom floor). And without notice, one night our room keys were deactivated. (The desk clerk told us that both my wife and I must have had our room keys next to our cellphones.) After our stay, we emailed Fairfield/Marriott customer care about these matters and got no response. We waited about 14 days and emailed again. This time we got an email response from the hotel manager who told us that she had posted additional points to our account. She also said that during our stay we had been given a free room upgrade (which we didn’t know). But she made no reference to the housekeeping situation, room key problem, etc. Marriott: Just rent us a room that is cleaned properly every day, and give us front desk personnel who can supervise the housekeepers. We are big fans of the Fairfield by Marriott system, and we visit the Edmond area several times a year. But we will think twice about returning to this location in the future.