We have stayed in this hotel multiple times. Each time there were little irritants, but we kept returning because of the good location. But we will not return. On this trip, we book connecting rooms for us ( a couple) and my mom. Our first surprise was that the door between the connecting rooms would not open. We notified the front desk and we were told that maintenance was not available until 8 AM in the morning. And there was nothing they could do. My husband got out a screw driver and removed the locks from the doors himself so the doors could be opened. The about 10 PM, the fire alarm went off. My husband went to the front desk and was told it was a false alarm. I am a nurse, educated to NEVER ignor a fire alarm. So I got my elderly mom out of bed and the three of us evacuated. When we got to the front desk, there was a lady screaming at the front desk clerk that smoke was pouring out of a room on the third floor. AFTER the front desk clerk told us and many others to ignore the alarm. The fire department was called, and after an hour outside the building we were told it was safe to return. It was anhour after we returned to the room that the alarm (a loud piercing noise) was turned off.
When we took our complaints to the manager in writing, we were offered a free double room on our next visit. Their guarantee states that if everything is not right with your stay, your stay is free. Don't believe it. It is a lie. You will be offered a discount on your next stay. But I will not stay in a hotel where the staff is not trained in safety procedures. It is just not safe.
The irritants we experienced on previous trips: a dead bug behind the bathroom door that stayed there the entire three night visit; housekeeping staff cutting in front of us when we were attempting to assemble our breakfast; Christmas plates and napkins under the bed during a summer visit; a broken elevator when we were staying on the top floor (there is only one elevator) with no compensation offered for our inconvenience.
Don't stay here. There are better options.
Don't assume I am a difficult to please consumer. Please read my other posts to see if that is true.
- La Quinta Moore
- Moore La Quinta
