Made reservations 4 wks in advance. Reserved the meeting room at a set cost. In the past we were not charged for the meeting room. Due to renting out all suites and two additional rooms, of course different managers. We travel 2 thousand miles to find out that Mr. Shah didn't take care of the plans made. We had an agreed price of $75, yet the day before the event he states the cost is now $50 an HOUR! Terrible customer service, and to have this man berate you is beyond belief. Never in my life have I been talked to like he did, this from a manager who is suppose to be in charge! There is also a language barrier. I have told everyone I know of this terrible experience!
- Best Western Locust Grove
- Locust Grove Best Western
