I arrived at this property at approximately 10:45 PM on a Friday night with guaranteed reservations as a Diamond HHonors member. Not only had the property been sold out through overbooking, but I was given a key and sent to a room (accompanied by my wife and daughter) that was already occupied. The young lady who checked us in appeared to be completely confused and untrained as to the job she was doing. I had to insist on speaking to the manager as this courtesy was not offered. Things did not improve as I then had to wait for the manager, who was bartending and did not seem very interested (my wife could see him from where she was standing and he continued to bartend and flirt with bar patrons while I waited for him at the check-in counter for fifteen minutes). Once the manager found his way to the check-in counter, he was apologetic and "walked" us over to another Hilton property that was comparable. End result was as you would expect in an overbooking situation...the manner in which it was processed was unacceptable and the GM at HGI South needs to find a calling more appropriate to his limited managerial and customer service skills.

Wow, booked reservation here months ago because we were going to a Star Trek Expo up the street. When we arrived to check in we were told, "Sorry, we overbooked and you can't stay here." Geez, I would have thought a reservation with a confirmation number was a contract. We always stay at that hotel because the Trek stars come to there and you can mingle with them. We were sent across town to a hotel with no fridge or microwave in the rooms, no hair drier (would have brought our own if we had known) and no pool. I will never attend the Star Trek Expo again and I will NEVER EVER EVER stay at another Hilton. I am filing a complaint with the Better Business Bureau and filing bad reviews on every website I can find for the rest of my life.

The manager is an alcoholic and constantly making passes at the hotel guests and staff. On our first night there, he hit on my wife, the desk support and two other female guests. In addition, he made one of the cooks quit his job out of pure frustration.
Its too bad, the place is nice and relaxing, but the atmosphere created by this loser was just too much. Will never go to this place again.

On the day that we checked out of the hotel, 2 invoices were slipped under the door for the same room #,same dates, different guest names. I took these to reception and was offered no explanation or apology.

We had booked the hotel one month in advance and had paid for the reservation on American Express before we travelled. I explained this fact to the Hilton reception staff who told me that this was refelected on their records and that there would be no further charges to my American Express card. When I received my next American Express statement I found that they had charged me again, despite the assurance they had given me.