We called this hotel while traveling at 1pm and reserved a king bed suite for two nights with a rate of $101.00 per night plus taxes, guarenteed it with a credit card as we knew we would be arriving around 9pm. We also provided them with our cell phone number when our reservation was made.
We arrived at 9pm, unloaded the luggage along with our two kids, then when we tried to check in the clerk said "didn't someone call you?...we made a mistake and gave your room away to someone else."
'We are easy to please people...I suggested if they could give us two rooms side by side or something simular we would make it work........"sorry I can't do that". Absolutely zero help or concern to fix their mistake. Wife found a Holiday Inn down the street on her I-phone. After reloading the luggage and the kids I counted a grand total of nine cars in the entire lot.
Don't count on your reservation being kept...staff and management are worthless.
- Staybridge Suites Tulsa
