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Hilton Garden Inn Wooster – reviews, photos

3.0 of 5
959 Dover Rd, Wooster, OH 44691
Hotel amenities
Hilton Garden Inn Wooster
Hilton Garden Inn Wooster
Hilton Garden Inn Wooster
Hilton Garden Inn Wooster
Hilton Garden Inn Wooster
Hilton Garden Inn Wooster
Ranked #5 of 7 hotels in Wooster
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    17
    6
    6
    4
    3
Date Rating
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A nice place to stay”
4 of 5 stars Reviewed 3 December 2011

I agree that this hotel is very clean and the staff is especially friendly and helpful. We stayed there with our team as a parent booster group. The hotel allowed us to post signs throughout the hotel to announce parent events over the weekend. The hospitality rooms were decorated for the holiday and Christmas music was playing throughout the hotel. As for the guest rooms, they were comfortably sized and the beds were extremely comfortable. The rooms were kept very clean. The only disappointment was the lack of a continental breakfast. When we asked, the only complimentary item was coffee. We had that in our rooms too. There was a $9.95 charge for the breakfast. It was very tasty. There was a nice selection of pastries, juices, teas, yogurts, and fruits. There was a made to order grill that included: choice of eggs, french toast (one day the toast was cinnamon swirled), pancakes, waffles, sides (potatoes, sausage, bacon). For our group, it was worth the money for such a nice breakfast. We were able to skip lunch. The pool, hot tub, and gym looked inviting although they were empty every time we walked past. There was also a nice gathering spot in the lobby near a fireplace. I hope we return next year!

Room Tip: Our room was near an elevator and there were students on our floor, yet we heard nothing. I don'...
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Briancon, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean Hotel in a small town”
3 of 5 stars Reviewed 2 November 2011

Personeel is kind and have a good "customer care" attitude, hotel rooms are ok, king size bed quite confortables. Continental Breackfast choice is ok and they have also "à la carte" menu for a small extra. There is a small Pool a small SPA and a small GYM, but I had never problem because is very often empty.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FF6205 about Hilton Garden Inn Wooster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Virginia
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Not your normal Hilton”
3 of 5 stars Reviewed 10 October 2011

When entering the hotel it is a very clean and nice hotel but there are things that just didnt seem normal for it to be a Hilton. When we first entered the room and I seen the beds I thought what kind of mattress is that, it looked very lumpy, it was the blanket that was on it, all the pile had gathered in spots, not so attractive, although that shows it had been washed, it didnt look nice at all. The pillows are complete mush your head sinks straight down, you can not pile them to make it better either. The coffee pot in the room was so dirty we didnt even attempt to use it, there is no fans in the bathroom so when you take a shower and it steams up the only way to clear it up is to open the door, if you are there with other people this may not seem comfortable. At about 10pm I went down to my vehicle and the lobby was FULL of a younger crowd, that is not a problem, but everyone of them had a beer or a drink in there hand, so therefore, I found this to be not so family friendly. There was a restaurant area they could have been in and it wouldnt have looked so bad, but just lounging in every seat and others standing around drinking was not appealing. If I went back I would not choose this hotel.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Columbus, OH
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Poor customer service”
2 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

The first clue of a problem was trying to make a reservation. We were put on hold for more than five minutes. My husband had to disconnect the call due to an incoming call. In called back within minutes, and when he told the Hilton reservation desk that he had been left on hold for a lenghty time, there was no "Sorry about that" or any other such comment. Next was the price. We had looked on line for accommodations, and had decided to try here, even though there were a couple of negative comments regarding it. The price quoted for us was $99. On line the price was $84. When my husband said that the price on line was shown as $84, he was told "All of our rooms are $99." The final straw was when he requested a non-smoking room. He was told that they could not "quarantee" a non-smoking room. Time to book a room elsewhere. Which is what we did.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Service
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Ask nigmal about Hilton Garden Inn Wooster
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Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Nice, clean, easy access, friendly staff”
5 of 5 stars Reviewed 12 July 2011

Visiting on business travel. Friendly staff, clean appearance, nice room and comfortable bed. Good for business or personal stay. Will stay here again if in the area.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Wooster

  • Wooster Hilton Garden Inn
  • Hilton Wooster
  • Wooster Hilton
Address: 959 Dover Rd, Wooster, OH 44691
Price range (per night):* INR5,321 - 8,233

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