My husband and I stayed here on a trip to Cleveland to see the Indians and the Rock and Roll Hall of Fame. We didn't spend a lot of time researching the place like we normally do-- just used our Choice Hotels points to pick it and were glad that we were saving some money on lodging.

When we first got there, I was pretty pleased with the value of it. Check in was simple and quick and the room was clean and comfortable and a bit roomier than we expected. I could tell that the furnishings were relatively new and the carpet was updated and nice. The bathroom was very small, and could definitely use an update there. However, it was clean. There were people painting in the lobby when we arrived, and I could tell that there were other renovations that had been done. The breakfast area looked clean and inviting.

We noticed there were a refrigerator and microwave in the room and didn't think anything of it. We hadn't requested one, but we thought that maybe it was standard in all rooms. So we went out and purchased some drinks and desserts to have in the room. Once we had put everything in the refrigerator, we realized it was not working. We called to the desk to let them know. In the time that it took for the manager to come down, my husband realized that the room was wired in such a way that in order for the refrigerator and microwave to work, you had to have the light on. When the manager came down, my husband showed him that. He moved the refrigerator to keep this from being the case, and then he mumbled something about the other furniture not being in "the right place". While we sat there (and this is at about 9:30 at night on a day when we had driven 8.5 hours), he proceeded to move around all the furniture in the room. None of the moving was really necessary to our stay, especially not at 9:30 at night, especially when we asked him to just leave it alone and that it wasn't bothering us (you really couldn't tell a difference when he was done). It took him about 15-20 minutes to do all of it. In the process of this, he picked up and moved some of our things that were laying on the furniture. We thought it was weird and kind of joked about it after he left, but didn't think a whole lot about it. However, after we had gone to bed (and put out the "Do Not Disturb" sign), we heard a knock. My husband quickly got dressed went to the door, and the girl who had checked us in was there saying that "the boss" had left his glasses in our room and wanted them back. We found them after not too much looking, but we were a bit angered to have been disturbed like that.

The next morning, I got to the breakfast room at 8:30 (breakfast ends at 9:30 on weekends), but everything was basically gone but the waffle batter. I ended up having better luck the next day, but if you stay here, try to get to breakfast early because it does get crowded and can be depleted.

After our baseball game was rained out (and we had returned to the hotel in a very soggy state), we requested more towels. My husband was told that they would bring us some as soon as some were available, as the hotel was full and there were none. We waited and then called again for an update. Still no more towels. We went to bed and figured we would get more in the morning. The next morning, we asked when we went to breakfast and were told they had none. So we waited a bit more. At about 10, I called and they told me they were "in the drier." At about 11, we were getting ready to leave, so I called again, and they told me they still didn't have any. What kind of a hotel doesn't have enough towels?

I will say that because of the rain out, we decided to add an extra night onto our stay and the staff made this addition very easy, and gave us the rate we reserved under, despite the fact that it had changed. We appreciated that. I will note, however, that despite the fact that we paid for this additional night in cash, they put a charge through on my debit card (to hold the room), and that charge hasn't been taken off in the three days since I first asked them about it (despite the fact that they told me it would disappear within a day--Choice Hotels told me this morning it actually can take more than 72 hours).

On the day we checked out, I noticed on the receipt that we had been charged a $20 "equipment rental" fee. I asked about it and they said it was for the refrigerator and microwave. I explained that this was not something we requested. The man behind the counter was nice about it, but I had to wait on the manager (who was about 30 minutes late for work that morning) to get in to actually take it off. She did so, but the whole thing was a little sketchy. Again, make sure you check your receipt because it seems like they charge guests for odd things.

All in all, there are a lot of other little things that also make this not a great bet. The sidewalk outside is pretty jacked up looking, as is the sign for the hotel (complete with misspelled words). We overheard several people at breakfast talking about various things that were messed up in their rooms--the air conditioning, a TV, etc. One morning when we were leaving for the day, we overheard some of the maids talking loudly in the room they were cleaning, dropping F-bombs about the guests who had had the room the night before. Although I don't personally mind that kind of thing, I don't think I would have been happy about it had I had my kids with me. And despite the fact that a lot has been renovated, they're not all the way there yet--our door and wall paper showed some age. And our toilet ran almost constantly until my husband would fix it each day. And fixing the toilet is not something you want to do on a trip.

Unless you are really trying to cheap it, or you just want to pay with points or something, I would look elsewhere. It is convenient to Cleveland, but it is a 12 min. drive, and if you are going to be staying for a while, that can be tedious. And the hotel is definitely not reason enough to stay in Wickliffe!

This is the first time I felt let down by booking a hotel on the basis of Tripadvisor reviews.

We stayed here for one night on the way from Niagara Falls to Louisville, KY. While it was only one night, it was in the middle of a fourteen day road trip and we had a lot of luggage. Since the area seemed a bit sketchy, we were reluctant to leave anything in the car.

We had reserved a queen bed room with a rollaway for our daughter and were told on check-in that we'd been assigned a room on the second floor. The hotel has three floors and no working elevator.

I explained to the desk clerk that we had a lot of luggage and were not willing to drag it all up a flight of stairs. The desk clerk and the manager sitting nearby were not very helpful at all, though they ultimately did move me into another room on the first floor after about fifteen minutes of discussion. The first floor room had a queen bed and a sleeper sofa but when we got there the sleeper sofa was broken and could not be pulled out. Back to the front desk to convince them to bring in a rollaway, again a lot of hassle and I had to pay ten dollars in cash to the manager.

The room was basically clean but very dilapidated. The shower was moldy and the showerhead was held on by packing tape and duct tape. I assume that the renovated rooms are nicer.

I will say that the pool area was very nice and very pleasant but again the manager was extremely reluctant to give us pool towels even though there is a sign that says "towels available at front desk." Breakfast the next morning was quite decent.

Upon checkout I noticed a 20 dollar rollaway charge which was reversed, again after about ten minutes of discussion.

I don't anticipate returning to Cleveland but if I do, this won't be my choice of loding.

We stayed here the night before a visit to Cleveland Clinic. Our room was clean, bedding new, and bathroom amenities provided. When we learned we'd have to stay over for more testing, a call to the hotel secured our second night at the same special rate we had the first night. A new floor in the breakfast area was being laid and it was beautiful. Breakfast was hot and fresh. My only issue was with the speed of the free internet. It took a while to connect, but once there, surfing was at a decent speed. I know I will be staying here again as we will have many, many more visits to the Clinic. The pool was too cool for my taste, but my hubby did take a dip.

This was such a nice experience.
The staff were very helpful. Check in was easy and questions answered without problem. If they did not have an answer they were quick to seek the answer for you.
The room was updated with new carpeting and furnishings.The bathroom was clean and again updated with new shower rods and curtains. This is an updated hotel without the old hotel smell and overall feel that many other hotels still have. The 2 things in the room that reminds you that this is an update is the older heating unit with limited adjustment range and the older TV set.
I had a beautiful view of a snow covered winter woodland out of my window. They can't claim the snow but .....as I was there for several nights, they did not put me on the parking lot side which was appreciated.
The lobby and eating area have some unique design features which which were up to date making it pleasurable to look at and be in the space. There was comfortable computer space and flat screen TV in the lobby area. There is an indoor heated pool that is also available. I didn't have an opportunity to take a dip but plan to do so my next stay!
The Continental Breakfast offered hot scrambled eggs, sausage patties, and make your own waffles in addition to the standard fruit, yogurt, bagels, and danish.
The location is very Cleveland and Eastern Burbs friendly. It was delightfully surprising for the price range when comparing it to similarly priced sites in the near neighborhood. As a single gal I won't hesitate to return on my next overnight.