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Extended Stay Deluxe Cleveland - Westlake – reviews, photos

2.5 of 5
30360 Clemens Rd, Westlake, OH 44145
Hotel amenities
Extended Stay Deluxe Cleveland - Westlake
Extended Stay Deluxe Cleveland - Westlake
Extended Stay Deluxe Cleveland - Westlake
Extended Stay Deluxe Cleveland - Westlake
Extended Stay Deluxe Cleveland - Westlake
Extended Stay Deluxe Cleveland - Westlake
4.0 of 5 stars 20 Reviews
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20 reviews from our community

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Date Rating
Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
50 helpful votes 50 helpful votes
“Nice place to stay”
5 of 5 stars Reviewed 25 October 2010

We were in Cleveland for a family reunion. We were trying to decide between this hotel or the Holiday Inn. We read reviews for both, and ultimately chose this hotel because it was inexpensive, we could cook food for potluck, and because it was next to where another family member was staying (the Holiday Inn). Although this place has no frills (ie no pool or free daily housekeeping), it was comfortable and quiet. The only thing was that the kitchen had limited items to use for cooking. But, it is good enough to make a decent breakfast. The room was clean, the beds were decent, and the area of town is really nice. Outside there is a small creek, and they have also set up a patio area with a a BBQ (we didn't use it but saw people BBQ'ing).

On a side note, when I was at the Holiday Inn to visit the other family member I found it to be extremely loud, especially with the pool inside. I was glad we didn't stay there. Some of the noise could be attributed to a large reception party they going on, but the pool was full of people and extremely loud, combined with lots of other people and music.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HRGArizona about Extended Stay Deluxe Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay Deluxe Cleveland - Westlake, responded to this review
3 November 2010
Thank you for taking the time to write such a positive review about your recent stay at Extended Stay Deluxe Westlake. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, in-room wifi access, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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Ashtabula, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Couldn't Have Been Better”
5 of 5 stars Reviewed 16 August 2010

My first experience with Extended Stay of Westlake was great. We had spent the previous night at a different long term stay hotel. The 2 hotels were priced the same. The first hotel was terrible. Smelly, run-down, with shady people staying there. Extended Stay of Westlake was the exact opposite. Clean, modern, safe, quality looking guests. What a difference and the 2 hotels were the same price! We will stay at Extended Stay again. Hopefully, all Extended Stay hotels are the same. This one was worth every penny. We had a Queen Deluxe room. Queen bed with a living room area, kitchen, large bath. Great.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pickyhotelpicker about Extended Stay Deluxe Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay Deluxe Cleveland - Westlake, responded to this review
27 October 2010
Thanks so very much for the positive review of your recent stay at Extended Stay Deluxe. We know that you had several hotel options in the Westlake area, and we are honored that you chose to stay with us. We do hope to be able to accommodate you again the next time your travels bring you to the Westlake area. Again, thank you for your comments.
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Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“just okay”
3 of 5 stars Reviewed 18 November 2009

The room was functional, and that's about the best I can say for it. . The bathroom had no counter space and the lighting was dim, the television was small and far away from any convenient viewing space. On the other hand, it was nice to have a kitchen, which was clean and stocked with utensils.

My main complaint is, due to a paperwork error, the morning office manager attempted to walk into my room one morning while I was still getting ready to leave. Fortunately I had the hook on the door so it only opened a crack, but I was shaken up none the less. He claimed that the previous person at the front desk had filed check out paperwork for my room (even though I had just checked in the night before) and he was checking to make sure that the room was vacant so he could send in the cleaning service.

When I later called the front desk to find out what had happened, he admitted that it was him who had walked in, but was dismissive and short with my concern over the matter. I understand that accidents happen, but had I not had the door secured, he would have seen me in all my glory.

The rest of the staff was pleasant and helpful.

Stayed November 2009, travelled on business
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Ask purplesuitcaseblues about Extended Stay Deluxe Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay Deluxe Cleveland - Westlake, responded to this review
20 November 2009
I recently received a copy of your review of the Extended Stay Deluxe Cleveland - Westlake. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of our guest corridors, to the personalized voicemail, is an integral part to creating a ""home away from home"" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal I want to aplogize for the disturbance you had during your stay. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Glendale, Arizona
1 review
“What a Surprise!”
3 of 5 stars Reviewed 8 October 2009

We had not been to Cleveland in a couple of years and even longer for pleasure rather than business. Cleveland has certainly changed from what we remembered. Downtown has been cleaned up and there is a ton of things to do and see .

It was a short trip but we visited the Botanical Gardens and the Cleveland Museum of History. Both were worth the trip. Coming from Arizona we amazed at the different types of plants grown there - we also visited a small greenhouse with a beautiful display of orchids.

I was pleasantly surprised at the dinosaur exhibit at the history museum, who would have thought that anything other than a building could be that large? The museum staff was great, very knowledgeable and welcoming.

We stayed at the Extended Stay Hotel in Beachwood, what a beautiful area; the staff were terrific; the only draw back to the hotel was that one of the burners on the stove didn't work, but since we ended up not doing a lot of cooking it was of no matter.

The only thing about the trip we could have done without was the terrible shape of the roads. A lot of them were full of potholes mostly in neighborhoods, which I assume get repaired last. One of the main roads we traveled was also torn up. I understand road maintenance, but perhaps it could be scheduled better.

All in all , we had a very nice time.

Was this review helpful? Yes
Ask Starfiregallery about Extended Stay Deluxe Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay Deluxe Cleveland - Westlake, responded to this review
14 October 2009
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Cleveland - Westlake. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.
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colorado springs, co
1 review
“Great Value, clean, and would recommend”
5 of 5 stars Reviewed 30 August 2009

I searched for an extended stay hotel in the Westlake area and found Extended Stay Deluxe. I only booked 2 nights to make sure I liked the hotel before I committed to 5 days. I stayed a total of 5 nights.

The rate was a great value $65 per day. The front desk was very helpful and knowledgable.

Hotel room was clean and had a kitchen. Wireless Internet was fast, bedding was clean and fairly new. Located near a freeway access. You need to to drive to any stores or restaurants. Mall about 2 miles away. Very quiet.

Exercise room had equipment in good condition and clean No pool and no breakfast in the morning. Washer and dryer available.

  • Stayed August 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bfargolf about Extended Stay Deluxe Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Hotel Manager at Extended Stay Deluxe Cleveland - Westlake, responded to this review
31 August 2009
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Cleveland - Westlake. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Additional Information about Extended Stay Deluxe Cleveland - Westlake

  • Extended Stay Westlake
  • Westlake Extended Stay
Address: 30360 Clemens Rd, Westlake, OH 44145
Price range (per night):* INR4,873 - 5,265

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