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Staybridge Suites West Chester – reviews, photos

3.0 of 5
8955 Lakota Drive West, West Chester, OH 45069
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Staybridge Suites West Chester
Staybridge Suites West Chester
Staybridge Suites West Chester
Staybridge Suites West Chester
Staybridge Suites West Chester
Staybridge Suites West Chester
Ranked #1 of 12 hotels in West Chester
4.5 of 5 stars 55 Reviews
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55 reviews from our community

What travellers say about this hotel
  • Breakfast area(7)
  • Bedroom suite(6)
  • Hotel staff(4)
  • Indoor pool(4)
  • Fitness center(3)
Traveller rating
    34
    16
    1
    1
    3
Only show reviews for Family (24) | Couples (9) | Business (12)
Date Rating
New Braunfels, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
“Very Good, could have been Excellent.”
4 of 5 stars Reviewed 27 August 2011

This is a very nice hotel with a friendly staff. The facility and rooms are very clean. The breakfast is really a "full" breakfast and the hospitality nights are as advertised, but with a fair amount of food too.

I had a very visit that could easily have been excellent had more attention been paid to the Fitness Center.

I specifically picked this hotel because they had two treadmills.When I arrived, BOTH were broke. This hotel allows kids to use their parents room keys to enter the Fitness Center and "play with and abuse" the equipment. Other nice hotels I've stayed at require Fitness Center keys to be picked up at the front desk, which minimizes this abuse. Also, the A/C was not working in this room.(and there are no weights)

So, if you work out, please make sure that the Fitness Center is functioning properly before you arrive. Otherwise, it was a very pleasant stay.

Room Tip: The hotel provides a very convenient portable cart in the closet of each bathroom, which helps you m...
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  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BubbaGump1 about Staybridge Suites West Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Manager at Staybridge Suites West Chester, responded to this review
7 September 2011
Thank you so much for the positive feedback concerning our property and our staff. Being an award winning property we strive to provide exceptional service for each of our guests. Please allow me this opportunity to apologize for the inconvenience you experienced during your stay regarding our Fitness Center. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. Our Management staff is in the process of procuring new equipment for the fitness center and the treadmills are next on the agenda to replace. We also have a relationship with a local gym, Fitworks just five minutes from the hotel, where you can use their facility complimentary, because our Fitness facility is limited. In regards to the Fitness Center AC Unit, we ordered a replacement unit as soon as it failed; it just takes up to a week for the new PTAC units to come in. For this again, we greatly apologize. It was also commented that there were children unsupervised using the equipment in our fitness area, and I would like to extend our sincerest apology for that as well. It is our hotel policy that no child is to be in our Fitness Center without adult supervision and we have ensured measures have been taken for that policy to be enforced consistently. We would like the opportunity to welcome you back in an effort to provide you the quality of facilities you expect from the International Hotel Group Brands. If there is anything further that you would like to add please contact me directly at the hotel 513-874-1900, Vanessa Vasquez, Assistant General Manager.
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Wisconsin
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Tennis Tourney”
5 of 5 stars Reviewed 21 August 2011

This is our third annual stay at the Staybridge Suites while attending the Western & Southern Financial Open tennis tournament in Mason, Ohio. We stayed Tues, Wed and Thurs nights. Check in went very smoothly and the front desk gal was quite friendly and outgoing. The room is an extremely comfortable suite, for an affordable price. You also get a free full breakfast and a light buffet dinner if you so choose. The hotel is in a nice safe area where we went jogging each morning and has a variety of restuarants close by. It was only about 10 minutes from the Linder Family Tennis Center, so it was also quite convienient. We'll be back again next year!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Eagle1 about Staybridge Suites West Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Manager at Staybridge Suites West Chester, responded to this review
7 September 2011
We appreciate you taking the time to make us aware of your experience during your stay with us. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff as reinforcement to continue their efforts to make the Staybridge Suites a leader in excellence. We hope that during your morning run you got to use the five mile jogging trail conveniently located right behind the property. This trail takes you through beautiful subdivisions and a local park. We are also thrilled that you found our amenities and location to be so beneficial. We look forward to the opportunity of serving you again next year for the Tennis Tournaments. Thank you again for choosing the Staybridge Suites Cincinnati North in West Chester, Ohio as your lodging choice.
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Lexington, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Not quite as nice as expected”
3 of 5 stars Reviewed 15 August 2011

I tend to stay at IHG properties exclusively. It was about 95 outside and the AC inside the building was set to 83 according to the wall thermostat on the 3rd floor hallway...or perhaps they were having issues with it...either way it was very uncomfortable anytime we came out of the room to head out. The location is perfect for shopping in the area as IKEA and the outlets are close. Plenty of good restaurants around too. Breakfast area was packed so we didn't eat but there was a kids hockey team there who were poorly supervised and leaving trash on the tables, thus overwhelming the staff. I'm willing to give it a pass this time as the heat and number of kids at the property had more to do with the issues we had than the actual hotel or their staff. The suite was in excellent shape and the beds were comfortable.

  • Stayed August 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask blankhawkdown about Staybridge Suites West Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Manager at Staybridge Suites West Chester, responded to this review
7 September 2011
We are pleased to learn that you found our location to be convenient. We also appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. During your stay we were experiencing difficulties with our A/C units for the hallways and we greatly apologize for the discomfort this issue caused you. As a result of the failed equipment, the temperature that you were reading on the hallway thermostats was in fact the actual temperature in the hallways. We were proactively working on getting this issue resolved, but due to the nature of the repair it delayed the resolution. In regards to the inconvenience you experienced during our breakfast, the hotel management staff is looking into ways to ensure that this type of problem will not be repeated. The Staybridge Suites Cincinnati North is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. We would like the opportunity to welcome you back in an effort to provide you the level of service you expect from the International Hotel Group Brands.
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Lima, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice Hotel Nice Area”
5 of 5 stars Reviewed 29 July 2011

We were there to use Kings Islands resorts and by doing some mapping found it was convenient to get to and easy to Kings Island. The Place was nice, clean and friendly. There was a high school baseball tournament in the area so many young athletes and a Southern Baptist Church was there so it was feeling very family.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Time_Traveler016 about Staybridge Suites West Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Manager at Staybridge Suites West Chester, responded to this review
7 September 2011
Thank you for taking the time to post such positive feedback. Staybridge as a brand is geared to the "Home Away from Home" feel. This rings especially true June through August. During these summer months we get to serve the wonderful families brought to our area for sports tournaments, weddings, or just fellowships passing through. We are pleased to know that this fact appealed to you and added to your stay. Thank you again and take care.
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Cridersville
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome deal with lots of Great Service”
5 of 5 stars Reviewed 12 July 2011

My husband and I were on a overnight shopping and site seeing trip and decided to give this hotel a try. We didn't realize it was a extended stay type hotel but they do allow one night stays. We got a suite as all the rooms are suites. It included all the fridge, stove, dishes and all for a longer stay. Very nice clean rooms. Dvd player in the living area and 2nd tv in the bedroom.
The staff was great. I needed some milk and they went out of their way to get it for me from the kitchen. When I asked what was in the area to see and where to eat they printed out 5 pages for me to have. They have nightly food in the breakfast area. Our evening was wings. Lots of people staying so not much left to pick from once we went down to get some. Breakfast was the same way. They tried to keep up with the crowd but were lacking so we went out to eat. We didn't use the pool or other areas.
We had a great stay. The only noise we heard was a few heavy footed persons upstairs in the hall. The bed was very comfortable. We would stay there again for sure as we felt we got a great deal with a military discount.

Room Tip: The lobby area can get noisy during nightly snack and breakfast so beware.
See more room tips
  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask blessedbirdie about Staybridge Suites West Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Manager at Staybridge Suites West Chester, responded to this review
7 September 2011
Thank you so much for your positive feedback. As a leader in guest satisfaction, it is the goal of every staff member to exceed guest's expectations and we are pleased to know that we were successful during your stay. We are also delighted that you found our rates to be so competitive. I would like to apologize for the crowding in our great room during breakfast and our manager reception. During the summer months the hotel is alive with people enjoying their summer vacations and it causes our Great Room, at times, to feel a little busy. Management is looking into ways to expand seating during such peak volume as a solution to this issue, but we apologize for any inconvenience this may have caused you. Thank you again for your positive remarks and for taking the time to inform us of the areas in which we can improve. Our gratitude runs even deeper for the service you provide our great nation. We look forward to the opportunity to serve you in the future, have a great day!
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Additional Information about Staybridge Suites West Chester

  • West Chester Staybridge Suites
Address: 8955 Lakota Drive West, West Chester, OH 45069
Price range (per night):* INR6,665 - 9,298

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