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Comfort Inn & Suites – reviews, photos

2.0 of 5
5944 West Chester Rd., West Chester, OH 45069 (Formerly Sleep Inn)
Hotel amenities
Comfort Inn & Suites
Ranked #5 of 12 hotels in West Chester
4.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    12
    10
    2
    0
    1
Date Rating
Livonia
1 review
1 helpful vote 1 helpful vote
“Wonderful area and welcoming staff!”
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I have had to travel to the West Chester area many times for work in the past few years and my experience staying at the Comfort Inn in West Chester has been by far the best experience over the years. I'll never stay anywhere but here when I have to travel back. The rooms were very clean as well so that's a bonus. Whether you were leaving in the morning or coming back in the evening there was ALWAYS a friendly face at the desk to greet you! Even after my stay following up with information I needed to get reimbursed the person I worked with was WONDERFUL!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kim G about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
17 February 2012
Kim G,
My name is Linda Halford I am the general manager of the Comfort Inn and Suites in West Chester, Ohio. On behalf of my entire staff I would like to thank you for your comments on our clean guest rooms in addition to a friendly smiling face when you arrive and depart.
We do understand that everyone has a choice when making a lodging decision. We are very pleased that you have in the past and will in the future allow us to welcome you as a guest at our hotel. It is our mission that every guest that enters our hotel has such an enjoyable stay that they will be glad to share their experience with others. We are very grateful to you for doing just that.
Sincerely,
Linda Halford -Comfort Inn and Suites team
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Tennessee
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
“Comfortable, clean near I-75”
5 of 5 stars Reviewed 5 January 2012

We were treated well and would recommend this over the more pricey venues close by. The property appears new, but is not easy to find. The room was excellent, no complaints. Would stay here again.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NsChamp about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, Manager at Comfort Inn & Suites, responded to this review
27 January 2012
Hello NsChamp,
I am the General Manager of the Comfort Inn & Suites, on behalf of myself and the entire staff I really appreciate the kind words you shared. At the Comfort Inn & Suites we realize that you have many lodging choices, we appreciate that you chose us we also appreciate that you took the time to share your experience. I do agree with you that if you are not familiar with the area it can be a little challenging to locate our hotel, it seems that West Chester has grown so much since the hotel was built, Comfort Inn & Suites used to be one of the few hotels at this exit, with so many business like Proctor & Gamble as well as Ikea a few moments away we have many buildings just a little bigger,that can make it difficult to see us, we are only 3 quick turns from the Interstate 75. I have shared your kind words with the entire staff in addition have contacted a few search engines to ensure that they have the address etc. correct for guest that do have difficulty finding us and use their g.p.s. Hopefully after exiting 75 they will find us within a minute or 2. We hope we can serve you again in the future very soon.
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Indianapolis, Indiana
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Comfortable, clean and convenient”
5 of 5 stars Reviewed 21 October 2011

This room was very comfortable and clean. Nice big bathroom. Great location in West Chester near GE, IKEA, shopping and restaurants. Breakfast included eggs (tasted fake), great bacon, sausage gravy and biscuits, waffle maker, pastries, fruit, cereal and yogurt. Offered free Cincinnati newspaper and Wall Street Journal.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SKW78 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
25 October 2011
I am the General Manager of the Comfort Inn & Suites in West Chester, Ohio. On behalf of myself and my staff I would like to thank you for the kind comments you made regarding the size of our rooms and the breakfast. As you stated we are very lucky to be within minutes of G.E.,Ikea, additional shopping malls, restaurants.
I am sorry that you did not enjoy the eggs, I am happy to tell you that we have been testing a few different styles of hot egg products, all of the eggs are 100% egg, we would try a style and collect feedback from our regular guests, at their request, we have changed to a very popular scrambled hot egg.
In addition ,you mentioned that we provide the Cincinnati newspaper/Wall Street Journal. I am delighted to inform you that in addition to those newspapers we added the U.S.A. today much to the delight of our guests. Once again thank you for choosing the Comfort Inn & Suites for your lodging needs. We hope that if you are in the area again you and your family will choose to stay with the Comfort Inn & Suites.
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West Chester, Ohio
1 review
“WONDERFUL HOTEL in the heart of West Chester”
5 of 5 stars Reviewed 21 September 2011

I'm with a local business in the area of this hotel and they are absolutley FABULOUS to work with and the hotel is VERY VERY Clean !! In 4 years of placing guests in this location on and off (usually 3 or 4 guests per month) we have never had any type of issue. I've even stayed at this location when the weather was bad and didn't want to drive home. I would and have recommend this hotel to everyone !!!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask agat112 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
5 October 2011
I would like to thank you and your company for your continued business as well as the kind words you shared with the "TripAdvisor" visitors. The employees at the Comfort Inn & Suites in the heart of Union Centre are always striving to "impress our guests" and guest comments- positive or negative-are a great tool in customer satisfaction. We understand there are many different hospitality chains to choose from in West Chester and we appreciate that you chose the Comfort Inn & Suites for your hospitality needs.
Sincerely,
Linda Halford- C.L.M.
General Manager
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Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“We would come back anytime”
4 of 5 stars Reviewed 11 September 2011

We were in town for our sons wedding. Arrangements were made for multiple rooms for those of us from out of town(20+). We had two rooms and stayed for three days. The motel was clean, the staff was extremely helpful and courteous, and the continental breakfast included eggs, sausage gravy, and waffles. Our whirlpool room was spacious and clean. Housekeeping was prompt and efficient. Each room I saw had a fridge and a microwave.My only negative comment is that the elevator would suck in cigarette smoke from the upper floor and the elevator occasionally had a strong odor of stale smoke. It smelled fine in the mornings.

This is a great little motel and we would go back anytime.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask whackyjack about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
5 October 2011
TripAdvisor reveiw- Thank you for your wonderful comments!! We strive to exceed the needs of our guests at the Comfort Inn & Suites in West Chester,OH.
I am very happy to hear that our accommodations met or exceeded your needs and the needs of the guests that chose to lodge with the CI&S in the heart of Union Centre.
I would like to apologize for any inconvience that you or your guest may have shared with the occasional stale smoke smell being on the third floor. It is important feedback-negative or positive-that allows us to improve and exceed the needs of our guests.
I am glad to know that your guests were happy and the housekeeping was effecient and met or exceeded the needs of the out of town guests. Our staff wants you to know we understand the responsibility of deciding where your out of town guest will stay and how important it is to get it right. Congratulations on your sons marraige and thank-you for allowing us to share a part in such an important event!! Thank you for taking the time to share your comments on TripAdvisor.
Sincerely,
Linda Halford-C.L.M.
General Manager
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Additional Information about Comfort Inn & Suites

  • Comfort Inn West Chester
  • West Chester Comfort Inn
Address: 5944 West Chester Rd., West Chester, OH 45069 (Formerly Sleep Inn)
Price range (per night):* INR5,601 - 7,113

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