“Horrfiying, dirty and cold. Shocked I wasn't stabbed in the night.”
I have a Choice Privileges VISA card, which gets me points that can be used for stays at Choice Hotels. I booked a room at an Econo Lodge when I had to travel to the West Chester area for a wedding that started early in the morning. I figured that anything close would do, and booked a "Free" night using my points. My wife and I, as well as a friend of ours, shared a room - so 2 double beds.
We arrived at the hotel to find its exterior dingy and run-down, looking very "Bates Motel"ish. As we pulled in to the lot, I joked with my wife and our friend that we'd be lucky to survive the night. How right I was...
Immediately upon checking in, I was dismayed to find that the lobby was closed - it was about 10pm. There was a small, shady-looking "Night Check-In" area to the side of the building, which I entered with apprehension. There I found a small rack of pamphlets about local attractions and a bulletproof glass window with a small slot to conduct business through. I should have turned and run immediately, but was tired and just wanted to get checked in and go to sleep.
I was greeted by the clerk, pleasantly enough. However, he wanted payment information. I asked what he needed it for, as I understood that I was using my points for a free night. He wanted to charge me $17.00 and I was required to ask him to contact the Choice Privileges program to resolve the problem. He called, while I waited, and got things straightened out - eventually giving me the keys.
We entered the room to find a dirty, run-down dump. The bathroom floor was peeling up, and had what appeared to clearly be BLOOD stains near the tub. WTF? One of the beds had some disgusting organic matter clinging to it as well - either blood or feces. Horrifying.
To make matters worse, the room was so cold that we could barely sleep. The heater didn't work, and we were forced to huddle close together to make it through the night.
Overall, it was an awful experience. I contacted the hotel manager and the Choice Privileges program about the horrifying conditions at this hotel, and got a nice letter from the hotel manager a few days later. It took several followup phone calls to Choice Privileges to get my points refunded, and they were pretty surly about giving them back.
Though I've had generally positive experiences with Choice Hotels elsewhere, the way they treated my concerns about this stay was horrid. Stay away from this Econo Lodge at all costs, and deal with Choice Hotels at your peril.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC