This place is one of the worst hotels I have ever stayed. When we made the reservations a month earlier we were told that they had a pool and a hot tub. Not bad, we thought because of the price and the weather, we could use some relaxation there.
The night we checked in we were told that the pool was "out of service until Tuesday" when it was the day we were checking out. :( The room was OK, not too fancy but just the basics. In these days where every hotel room has a flatscreen TV, we had and old fashion TV....
On our third morning (it was a 4 day stay) we woke up to find out that there was no water in the hotel!!!! Tried to call the front desk, and there was no answer, so my boyfriend decided to go to the front desk and check what was going on. The day manager seemed very confused and told him that a water line broke and that they had called a plumber to come and fix it. We had to wait for almost 2 hours to take a shower and this made us late for our morning meetings. When the water was finally on, only one of us could use the hot water, because all of the hot water had been used up by other customers (?!) No apologies for the inconvenience were offered at any time.
At the time of checking out we asked for some kind of credit to our bill, since we could not use the pool, we missed half a day of meetings because of the water incident the day before and the same day manager gave us an attitude indicating that it was not their faul that the pool was not working, that the water line broke, etc. He seemed to be indignant about us asking for some kind of credit for the inconvenience.
It was such a dissapointing experince. We even told him that we wouldn't be staying there again, and his response was "do whatever you want to do..," Terrible customer service and people skills.
I will send this complaint to their headquarters office, not to get anything out of it or a freebie, because I wouldn't use it, but to make sure they are aware of the poor service and the bad management they have at the hotel.
DONT STAY THERE!!!! GO SOMEWHERE ELESE WHERE YOU ARE APPRECIATED!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC