Our stay began with a 30 minute dispute at the front desk over rewards points. We were shocked at the unprofessionalism and rudeness of the staff not only at the desk but on the phone when they had us call 1800 Marriott because they couldnt even handle our question.
When we got to our room it had an overwhelming smell of cigarette smoke. it was disgusting. All the way down the hall smelled like it as well. When we told the staff we were told " there is nothing they can do about it" and offered us Febreeze.
The air conditioner was extremely loud when it kicked on and kept my kids up half the night.
The breakfast was very gross and we walked around for a few minutes looking for a clean place to sit or even stand and I ended up throwing it away and leaving.
The pool area was dirty and again, crowded with smokers. If you like cigarette smoke this is the place for you.
Otherwise, go anywhere else- I was tempted to sleep in the car.
They share pools with the Fairfield Inn next door and that wasnt any cleaner. If you are passing through, just skip this whole exit.
- Residence Inn Troy
- Troy Residence Inn
