I recently stayed at this hotel and was promised a pack-n-play for my child. BTW - this is after I had to call them after my previous stay as they double-billed my credit card to get a refund! I checked in around 1PM and it wasn't in the room yet. I asked the front desk if it would be a problem to have one to me by 8pm and I was assured it wouldn't be. I came back at 10PM with very tired children and no pack-n-play was there. I called the front desk and was told there was nothing they could do and I was told earlier they only have 2 pack-n-plays and there was a good chance I wouldn't get one, which was a flat out lie!!!!! Needless to say, the night was terrible sleeping with a 2-year old. Someone could have reached out to me via email or cell phone, as they are on file in my profile, to tell me about this, but nothing. The lack of intergrity gets better after I called and complained to Marriott Rewards I hadn't heard anything back in two-weeks so I made another call. Marriott informed me they had a copy of an email that was supposed to be sent to me, but never was. Completely ridiculous on every level. I always stay at Marriott, as the service is always outstanding. Never again at this location - even though it's convenient to my family!! Lack of intergrity and professionalism at this location.
