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Back to Holiday Inn Express & Suites Cleveland - Streetsbro

Holiday Inn Express & Suites Cleveland - Streetsbro – reviews, photos

2.5 of 5
9459 State Route 14, Streetsboro, OH 44241
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Holiday Inn Express & Suites Cleveland - Streetsbro
Holiday Inn Express & Suites Cleveland - Streetsbro
Holiday Inn Express & Suites Cleveland - Streetsbro
Holiday Inn Express & Suites Cleveland - Streetsbro
Holiday Inn Express & Suites Cleveland - Streetsbro
Holiday Inn Express & Suites Cleveland - Streetsbro
Ranked #5 of 9 hotels in Streetsboro
4.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    7
    9
    1
    2
    1
Date Rating
Scotch Plains
2 reviews
1 helpful vote 1 helpful vote
“OHhhhh BOY”
2 of 5 stars Reviewed 11 December 2011
1
person found this review helpful

Double charged card. It was a stuggle to get them to admit they double charged us. Still didn't fix the double charge on the card and this was in NOV. Still waiting. Check your statement from your credit card. Getting ready to go to the BBB. Giving them until Dec 13 to fix it. Trucks parked next to the hotel running. Slaming doors. Staff can't help with much.

Room Tip: Check your statement from your credit card. Rip off alert. Getting ready to go to the BBB..
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Craig B about Holiday Inn Express & Suites Cleveland - Streetsbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amar Patel, General Manager at Holiday Inn Express & Suites Cleveland - Streetsbro, responded to this review
13 December 2011
Hello,

I apologize for any inconvenience that you may have been caused during your stay at our property. I also apologize for the duplicate charge to the card on file. These are not normal issues and we take these matters to heart and do everything in our power to resolve them for our current and future guests.

The duplicate charge was due to a technical error with the system. The hotel never denied that there was a duplicate charge. This error has been resolved and the cardholder was contacted as soon as I received the information that a problem was found. I explained what happened and gave her my direct number should there be any questions or concerns. Please feel free to contact me.

I apologize for the inconvenience caused to you by the truck parked outside your room. We made an honest attempt to contact the other guest. Unfortunately the resolution was not what we had hoped. We did offer keys to a different room so you could get some rest and that offer was refused. We also honored your request for a credit to your bill.

Sincerely,
Amar Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toms River, New Jersey
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Clean, Comfortable, Quiet :)”
5 of 5 stars Reviewed 26 July 2011

At the end of a week long road trip, this was the perfect last evening's stop. It was a large, comfortable, clean room with strong A/C during a heat wave, a gorgeous flat screen tv, and it was quiet. The only cons I can even think of are that the bathroom was a bit shabbier than the rest of the room (not enough lighting, showerhead was crusted with lime, toilet seat had an issue) but the room was amazing. The breakfast was really nice with a comfortable seating area and friendlt attendant. I had heard Holiday Inn Expresses were nice, and I will definitelty return!

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Reiseho72 about Holiday Inn Express & Suites Cleveland - Streetsbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, MI
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Updated and CLEAN, CLEAN, CLEAN”
5 of 5 stars Reviewed 7 April 2011

Driving into town, this hotel doesn't look great and I grant you that we were very tired after a long day of driving, but we walked in this place and it even smelled clean in the lobby. The front desk help was very accomodating and friendly. We had a first floor non-smoking room and it was very nicely updated and by far the cleanest hotel room I've seen in a long time. Beds are comfortable with tasetful white bedding, choice of soft or firm pillow, and great comforters. Flat screen TV, updated artwork, marble bathroom. Our standard room had a microwave and fridge, which was unexpected. Pool is small, but clean and pool area is nice with a restroom (clean!) and a workout room looking out on the pool area--nice if you want to watch your kids swim while you work out. There seems to be only one vending machine for the entire hotel, so that is not ideal, but the free and quite yummy cookies in the lobby go pretty far in making up for it. Stayed on a Saturday night and it was very quiet. It's a Holiday Inn, so not huge in extras, but what they have is very nice for a comfortable stay.

Room Tip: ask for an updated first floor room
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  • Stayed April 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dawnwise about Holiday Inn Express & Suites Cleveland - Streetsbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Hasn't kept up”
2 of 5 stars Reviewed 8 March 2011

We had stayed here 2 years ago and found it clean and comfortable. While the friendly breakfast staff still remain, the carpets have become worn and stained in the hallways. We were put in a room on the 3rd floor and if you do stay at this hotel and are a non-smoker, request that you NOT be placed on this floor. There are smoking rooms and the entire hallway smells of smoke. We requested to be put on a different floor and the change was easily made, but a little disappointed that as a Priority Club member was placed on this floor. The pool was cold and we didn't even attempt to get in. With the variety of hotels at this exit, I think we will skip this one in the future.

  • Stayed March 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask FernePa about Holiday Inn Express & Suites Cleveland - Streetsbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
60 helpful votes 60 helpful votes
“Overall, A Decent Hotel”
3 of 5 stars Reviewed 3 January 2011

Two major issues we had:
Crusty stains on the extra blankets they had at the end of the bed. We just threw them on the floor.
Cookie/cracker crumbs all over the place when we opened the pull-out sofa. We replaced the bedding with what was supplied in the closet.

Breakfast the next morning was fine. Very nice lady helping in the breakfast area.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KarlChicago_IL about Holiday Inn Express & Suites Cleveland - Streetsbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express & Suites Cleveland - Streetsbro

  • Holiday Inn Streetsboro
  • Streetsboro Holiday Inn
Address: 9459 State Route 14, Streetsboro, OH 44241
Price range (per night):* INR6,889 - 7,785

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