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Comfort Inn Maingate – reviews, photos

2.0 of 5
1711 Cleveland Rd., Sandusky, OH 44870
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Comfort Inn Maingate
Ranked #23 of 34 hotels in Sandusky
2.5 of 5 stars 72 Reviews
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72 reviews from our community

    Trip type
Traveller rating
    2
    9
    7
    17
    37
Date Rating
Macomb, Michigan
1 review
1 helpful vote 1 helpful vote
“Very rude”
2 of 5 stars Reviewed 25 October 2011
1
person found this review helpful

after looking forever at reviews on hotels i stayed here for the fact that everything was new. room was clean, beds were decent, bathroom looked as if was wasn't even cleaned still had hair on the shower wall and tub. gross. front desk is extremely rude. paid cash for the rooms and yet they still charged my card $220.00. i cant seem to get someone to call me back and every time i call they literally sigh as if im the one bothering them REALLY? save yourself the headache and just go somewhere else.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lmbj22 about Comfort Inn Maingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z Paul Reynolds, Guest Relations Manager at Comfort Inn Maingate, responded to this review
6 May 2012
Thank you for taking the time to review our hotel property. I'm hopeful that the situation with your credit card has been resolved. If not, please feel to email me a z.paul.reynolds@rutahotels.com and I will personally look into your situation. We hope you give us another chance to prove our quality and value on your next trip to our area!
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muskegon, michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“june 2011”
2 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

Stayed here the first week of June '11. Staff was friendly, breakfast was good, location was great. The sign says completely renovated - corners were definately cut in the renovation. The room smelled musty. I should have gone with the reviews I read but I thought I would give it a chance because of the renovation.

If single and hangin' with the guys, then maybe. But not with the family.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask chris w about Comfort Inn Maingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z Paul Reynolds, Guest Relations Manager at Comfort Inn Maingate, responded to this review
6 May 2012
Thank you for taking the time to review our hotel property. We're glad that you noticed the recent renovations as many people have been pleasantly surprised by what we've been able to accomplish at this property. We hope to be able to be of service on your next trip to our area!
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Pittsburgh
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
“Nice Stay”
4 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

We have a very nice, updated and clean room. The paint looked recent, the carpet looked new and the bathroom very clean. Not sure of the bad reviews. Maybe not all the rooms are updated. Ours was what we would expect for paying the price we did. The breakfast was good. Eggs, waffles, bisquits, yogurt, juices, muffins, etc. This was the first Comfort Inn with a hallway entrance. We parked right outside our room and walked right in. It was convenient but it felt like a motel. No big deal. Very close to Cedar Point.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tamalePittsburgh about Comfort Inn Maingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z Paul Reynolds, Guest Relations Manager at Comfort Inn Maingate, responded to this review
6 May 2012
Thank you for taking the time to review your stay at our property. It's GREAT to hear that you enjoyed your stay and that you found the breakfast appealing. We hope to welcome you back to our property during your next visit to Sandusky!
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1 review
1 helpful vote 1 helpful vote
“Bed Bugs!!!”
1 of 5 stars Reviewed 18 September 2011 via mobile
1
person found this review helpful

Checked in last night and walked out about 10 minutes later. The room looked okay initially, but we saw a bed bug on one of the pillows. We walked right out and told the staff member in the lobby. He did not sound even a little bit surprised. I'm guessing he's had other guests say the same thing.

  • Stayed September 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask amp81 about Comfort Inn Maingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z Paul Reynolds, Guest Relations Manager at Comfort Inn Maingate, responded to this review
6 May 2012
Thank you for taking the time to review our hotel property. Although it sounds as if you weren't completely satisfied with your stay, it's helpful when travelers like yourself let us know where we can improve--as customer satisfaction, safety, and security are our number one priority.

As I'm sure you know, the issue of bed bugs is one that most all hotels have to deal with. Bed bugs are brought into hotel rooms because of the frequent turn-over of travelers and the varying degree of temperature, atmospheric conditions, etc. We have a very strong pest control program in place and hope that you'll treat this as an isolated incident. We'd welcome you back to try us again on your next stay to Sandusky!
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1 review
“Nice affordable stay!”
4 of 5 stars Reviewed 18 September 2011 via mobile

This place is not as bad as everyone says it is. The free breakfast is good, the location to Cedar Point is great and the price is right! Now that doesn't mean the place didn't smell a bit stale when we opened the door to the room. It is a motel with outside access doors, some folks may not like that. The rooms were clean and look recently remodeled. We'd stay here again!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Pipperfam about Comfort Inn Maingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z Paul Reynolds, Guest Relations Manager at Comfort Inn Maingate, responded to this review
6 May 2012
Thanks, very much, for letting us know that you enjoyed your stay at our property. As you indicated in your review, this property is one that has outside access to the rooms. That is something that's clear in all of our photos and that has some additional benefits when compared to other interior-hallway properties (e.g. ease of access to room from parking spaces, etc.).

We're really glad to hear that you found the property to be clean and well-maintained and that the complimentary full-breakfast met your expectations. We look forward to welcoming you back to our property on your next trip to Sandusky!
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Additional Information about Comfort Inn Maingate

  • Comfort Inn Sandusky
Address: 1711 Cleveland Rd., Sandusky, OH 44870
Price range (per night):* INR4,425 - 8,570

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