I've relied on Trip Advisor many times to guide me, but have never left my own review. My experience at Sleep Inn was so negative I felt compelled to share it with unsuspecting travelers! I stayed 2 nights (Fri & Sat) with my husband & 2 young children. We stayed in a jacuzzi suite, for a reasonable price. While the suite offered extra square footage that we usually desire when we travel as a family, we ended up with a bathroom that wasn't so user-friendly for 2 kids taking showers. We didn't know that by gaining a jacuzzi, we were losing a "normal" shower. You stood up in the jacuzzi to shower, which required you to straddle and climb over the side of the large tub. This is very difficult for a child, or even a shorter adult. There was also very limited bathroom counter space, which was annoying for a family using the same bathroom.

This tub inconvience pales in comparison to the issues we encountered for the rest of our stay. During both nights, we were kept awake by every sound in the hotel. I've stayed in places with thin walls, but this was ridiculous! The second night was so bad I literally almost called the police, convinced that the loud popping sounds, then subsequent screaming was either someone setting off fireworks in the building or gunshots!

After our first sleepless night, our Saturday went something like this: Around 9am Sat. there was a knock on the door. My husband opened the door to find a man in a red jacket standing there who didn't identify himself as a housekeeper, a staff member or otherwise. He had no housekeeping cart. His exact words to my husband were, "Do you need anything?" My husband replied, "No" & the man walked away. We had no idea at the time what this encounter was about. We left the room for the day, to return at 5pm. We found our bed unmade, wet towels still in the bathroom, and clearly housekeeping had not serviced our room. I called the front desk to let them know our room was dirty & we also had no clean towels. The front desk girl (Maranda, I'm told is her name) replied, "Well, if you would like clean towels, you can come downstairs and get them!" No apology for a dirty room, no offer to send housekeeping right away, and not even an offer to bring us clean towels! Apparently this is a self-service hotel. Shall I bring my dirty trash can downstairs to dump it in the dumpster while I'm at it? My husband conceded & went downstairs to the desk to retrieve towels. The hotel was virtually empty at this time, & clearly Maranda wasn't too busy to bring us towels. I suspect Maranda was the only employee in the entire hotel at that time, & probably didn't want to leave her front desk post..

Right after this incident, my daughter, and then my husband both took showers at 5pm on Saturday, and during my husband's shower he lost the hot water. I never knew that was possible in a hotel, but Sleep Inn sure showed me! We then left for the evening and returned at approx. 10pm to a room that was not shockingly, still dirty.

Upon checkout on Sunday, I complained to the front desk girl about the lack of service, and explained that between Friday night & Sunday morning we had a dirty room & bathroom, cold showers, and had to fetch our own clean towels. I failed to mention the 2 sleepless nights, since I knew the poor girl could not help the fact that the hotel was built poorly. She offered me 10% off my bill, but said she wasn't authorized to give me more & that I would have to call the Assistant Regional Manager, Kim Sherman, on Monday morning.

Upon my call to Kim, she seemed mildly apologetic, but defended her new housekeeper, whom she said told Kim that she herself asked us if we wanted housekeeping and we refused. Clearly, a man in a jacket who doesn't identify himself or his purpose asking us if we need anything is not the same as a woman, from housekeeping, offering to clean our room. So someone is not telling the truth. Kim advised me that if I was requesting compensation beyond my 10%, then I needed to speak with the Regional Manager, Karen Magnone. She forwarded me to her voicemail, where I left a brief message explaining my issues. I received no return call. The LACK of customer service spans wider.

Fast forward 10 days, when I get a letter in the mail from Karen Magnone, stating, "Typically when a housekeeper goes to a room to clean it, and they're told they don't want service, we take them at their word & go on to another room." Really? Because they way I see it is that the housekeeper is a liar. Karen also says, "My only guess is that Maranda didn't bring us our towels because she was so busy". Um, doing what? The lobby was empty! Sorry, I can't service you because I'm too busy not servicing others. Karen also says in the letter, "Not sure what the problem was with the hot water, & this is her first complaint. But typically, when one room is without hot water, there's a whole section with the same problem." Wait - I thought that was your first complaint in 11 years? So how would you know that TYPICALLY there's a whole section out at the same time? And frankly, just because nobody else complained of a cold shower at 5pm on a Saturday (not a time when many people are bathing), does that mean it didn't really happen to us??

In summary, Karen feels our 10% compensation was "more than adequate" and wants to "demonstrate her concern by offering us an upgrade on a future visit". How generous. Like we would ever consider coming back. I would prefer to sleep in my car. It would certainly be more quiet. And what exactly is considered an "upgrade" at the Sleep Inn? Perhaps asking for a decent nights sleep, a clean room, clean towels & a hot shower might be on their "upgrade" list that we apparently didn't qualify for during this past visit.

We stayed here after a day at Cedar Point. MUCH better than those around Sandusky and worth the hour drive.

The breakfast was very nice: Waffles, cereal, bagels, biscuits and gravy, etc. They had a woman stocking it the whole time we were there.

The room was clean and they had plenty of linens available. The shower did not have a tub, but was bigger than a stall. This didn't seem to be an issue. It was quiet, only once did I ever hear noise from another room, and that was a door closing.

The staff was very courteous and helpful. I left a bag in my room and didn't discover it until I got home. I called them and they sent it to me, arriving 2 days later at my house.

I also had the GPS problem (Their road isn't on my GPS) A quick call to them solved this and they gave me the address to Meijer.

Meijers is right across the way and could be walked to if needed. It is like a Super Walmart with groceries, clothes and everything else. So, if like me, you forget stuff, or you flew in and need all your toiletries, or just need some snacks, it is very convenient

We also went to the Toledo Zoo which is only about 10 minutes away.

We booked this hotel after reading all the great reviews on it. I can't believe we are the only ones who have had a negative experience here. You have to wonder if the "guests" leaving these reviews are not really employees or owners, ect.

We stayed here for 4 nights and regret every minute of our stay. At first we thought we had picked a real winner. A Jacuzzi suite in a newer hotel for the price others charge for a reg. room. Now we see why. On the plus side the room was large, clean and the bathroom had marble floors and walls. The Jacuzzi was great and the king size bed was comfy with soft bedding.

The first thing we noticed on the negative side was how thin the walls and floors are in this building. You can hear people in others rooms talking, walking across the floors, snoring, ect. You hear every door opening and closing up and down the hallway, someone getting ice, all this at all hours. The wife and I woke up many times thinking someone was in our room when it was just a neighbor walking through theirs. To make things worse we were on the 2nd floor directly over the pool. We heard hour after hour of screaming and yelling till the pool closed at night. We didn't have a decent nights sleep the whole stay and our vacation was severely affected because of it.

Another negative was the terrible Wi-Fi connection in the rooms. We use our laptop quite a bit when traveling. To find attractions, restaurants, directions, hours of operations, keep up with emails, ect. We have traveled all over the USA and never had this lousy of a computer connection before. You couldn't connect most of the time and when you could the pages would freeze. We finally located a Tim Hortons nearby and took our laptop there. Everything worked fine there as it did when we returned home so the problem had to be the hotels connection. And the people at the counter weren't very helpful which wasn't surprising since their "business" center consisted of one computer and a chair next to the downstairs vending machines.

Another negative was the horrible breakfasts they served. The only hot item was waffles. Other than that you had cold cereal, dry pastry and bagels, fruit and yogurt, and thats about it. We ended up eating out 3 out of 4 days.

So if you don't mind lousy breakfasts, don't use a laptop during your stay and can sleep during a small riot maybe this is the place for you..

Beautiful pool and sauna area. Check-in is friendly and efficient. Rooms are spacious and clean. Lobby and public areas are clean and nicely decorated. Breakfast is average hotel continental-style, although everything was fresh and well stocked. Hotel is a bit hard to find from the expressway.