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Super 8 Millbury – reviews, photos

2.0 of 5
3491 Latcha Road - 80/90 Turnpike Exit 71, Millbury, OH 43447
Hotel amenities
Super 8 Millbury
Super 8 Millbury
Super 8 Millbury
Super 8 Millbury
Super 8 Millbury
Super 8 Millbury
Ranked #1 of 2 hotels in Millbury
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    2
    6
    4
    4
    3
Date Rating
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Extremely disappointed, horrible customer service!”
1 of 5 stars Reviewed 28 June 2010
3
people found this review helpful

When we were looking for places to stay along the route of our cross-country roadtrip, we asked for a room at this Super 8 in Millbury, Ohio. We gave a credit card for a one night stay. Later that day, a horrible thunder/lightning storm with extreme weather conditions made for unsafe travel, which would not allow us to reach our destination and make it to our room at this motel. When we called to cancel our reservation and explain that we could not make it due to very dangerous travel conditions, tthe rude, curt front desk clerk snappily remarked, “I can’t help you, we don’t do that.” He then hung up in the middle of my next question. We found another place to stay and called the next day to talk to a supervisor at the Super 8 in Ohio. She repeated that they do not allow refunds, and made no effort to offer alternatives. Good customer service is the willingness to help a customer and find options that may bend policy but works for both parties. This Super 8 would not do this. They did not inform us of the 6pm no-refund policy, and just took our money without giving us any options in return. They know nothing about good customer service and do not wish to achieve customer satisfaction. A place that cannot accommodate a customer's needs is not a place to stay- and this place did not care that we were disappointed nor that we made efforts to alert them of our not arriving. Disappointed is an understatement, and I would not recommend this place to anyone who is looking for a place with good customer service or business ethics.

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Service
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Ask ejf21 about Super 8 Millbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Good discount hotel with clean and basic amenities.”
3 of 5 stars Reviewed 27 June 2010
1
person found this review helpful

This was another great discount hotel (with AAA discount it was $50 with tax). The rooms were very clean (older furniture of course), decent cable stations, refrigerator and microwave. Linens were basic. It is a very busy hotel as accommodations are limited for this immediate area, so reserve a room in advance. Nice truck stop restaurant nearby. Very clean hotel with great service.

  • Stayed April 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ebony1023 about Super 8 Millbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“If all you need is sleep................”
3 of 5 stars Reviewed 15 January 2010
1
person found this review helpful

.......then go ahead and staykids and have fun, no frills, nothing fancy. Room was good, Micro and Fridge worked and were clean. Breakfast (Super 8's normal stail English Muffins) room was a little cluttered for my taste but the price was ok for a king room, towels were a little scratchy but again, Super 8. ONE good thing though that I was REALLY glad to see, American owned. Small bar across the parking lot, tried the pizza, not bad.

  • Stayed January 2010, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask beechhouse1 about Super 8 Millbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, MI
Top Contributor
87 reviews 87 reviews
Reviews in 72 cities Reviews in 72 cities
50 helpful votes 50 helpful votes
“no frills, basic room, good value”
4 of 5 stars Reviewed 21 December 2009
1
person found this review helpful

I was here last year and wrote a review. Nothing has changed- not even the AA rate! The price is amazingly low, but truly no frills. Linens were very adequate, sofa and soft furniture was not stained. Furniter is laminated wood surfaces, but all in good repair. floor was well vacumed. There was a fridge, coffee maker and microwave in the room. Outdoor entrace. Nearest "restaurant" is some sort of truck stop. Absultely nothing that I could complain about for $44/night (plus tax). Lobby smells like smoke, but I didn't have a problem with that in my non-smoking room.

  • Stayed December 2009, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask roadtripper10 about Super 8 Millbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“You get what you paid for”
2 of 5 stars Reviewed 20 November 2008
1
person found this review helpful

I took my girlfriend and brother on a weekend trip to Cedar Point and to save some money we decided to stay by Toledo and drive the last hour to the park each day. This motel was somewhat hard to find and seems like it is in the middle of nowhere. The lot and outside of the building don't look like they are kept up well. Originally we were given a first floor room across the lot, but when we entered the room a wave of some awful smell came out of the room. To us it smelled mildewy. We went back to the front desk and were given a different room. This one however was on the second story. We climbed the outside stairs to the second level and the rails shook as we held them. The metal "planks" were completely covered in rust, and I did not feel safe climbing those stairs. The room smelled a little better but not much. By the way the guy at the desk told us he was not supposed to check out that first room because someone left a cat in there. Having been around cats most my life I know that smell was not from a cat. After coming back from the park the first day we were surprised to find that housekeeping had not given us any new towels or even come in the room. We had to go down to the front desk to ask for more towels for our second night there. Cedar Point however was very enjoyable so the motel did not ruin our trip but when we go back we will pay a little more so we don't stay in a dump in the middle of nowhere.

  • Liked — Low internet rate
  • Disliked — Funny smell, poor maintenance, and no towels
  • Stayed June 2008, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Super 8 Millbury

  • Super Eight Millbury
  • Millbury Super 8
  • Millbury Super Eight
Address: 3491 Latcha Road - 80/90 Turnpike Exit 71, Millbury, OH 43447
Price range (per night):* INR2,969 - 3,529

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